Customer Service Lead
Customer Service Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Role & Responsibilities
- Sell industrial and hydraulic hose and gasket products and maintain customer accounts
- Take orders on the phone and over the internet
- Enter orders and product quotes into the computer system
- Emphasize salable features quotes prices and credit terms and prepares sales orders for orders obtained
- Estimate delivery dates based on knowledge of production and delivery schedules and inventory
- Prepares reports of business transactions in company database
- Works with account managers to keep account activities up to date
- Investigates and resolves customer problems with deliveries
- Monitor fellow CSRs workflow and redistributing if necessary
- Review and approve pricing/margin on quotes and sales orders.
- 5plus years related experience and/or training; or Bachelors degree (B. A. from a fouryear college or university; or equivalent combination of education and experience.
- Must be able to successfully function in a fast paced high volume environment utilizing Microsoft Office tools such as Word Excel etc.
- Knowledge of industrial/hydraulic hose and gasket industry preferred
Employment Type
Full Time
