Enterprise Support Specialist Portuguese Speaking
Enterprise Support Specialist Portuguese Speaking
Posted on :
15-03-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 6000 people across the globe who think thats work worth doing.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 6000 people across the globe who think thats work worth doing.
Enterprise Support Specialist
Why We Have This Role
The Enterprise support team is a team of technical experts responsible for leveraging our technology to solve our top tier customers most complex problems. While in Enterprise Support you will experience close collaboration with XMSM TAM RES and ENG teams on a day to day basis.
The role consists of a mix of reactive and proactive activities. Reactive tasks include troubleshooting issues raised by customers as well as providing hands on keyboard breakfix support. The proactive elements involve delivering short term engagements and guidance to customers that provide them with program assurance and technical support. As part of these engagements it will be your core responsibility to analyze potential risks and provide recommendations that will deliver the most impact.
The role consists of a mix of reactive and proactive activities. Reactive tasks include troubleshooting issues raised by customers as well as providing hands on keyboard breakfix support. The proactive elements involve delivering short term engagements and guidance to customers that provide them with program assurance and technical support. As part of these engagements it will be your core responsibility to analyze potential risks and provide recommendations that will deliver the most impact.
How Youll Find Success
- Leverage your technical and consulting skills to deliver high quality impactful assessments through shortterm engagements
- Take client issues from inception to resolution with whiteglove care
- Partner with Enterprise Account teams to solve complex issues to drive contract renewal
- Provide rapid breakfix support to aid our clients in the moments that matter
- Expand your product knowledge across both CX and EX products
- Share your expertise with your team to drive fast resolution
How Youll Grow
A big focus within this team is to build out skills to elevate your own professional development the client engagements and product knowledge mastery are key to your future. The experience you gain as a member of this team will serve as the foundation for your future success in a wide array of roles such as but not excluded to Technical Account Manager Solution Engineer Product Expert Resolution Analyst XM Success Manager or Solution Specialist.
Things Youll Do
Enterprise Support 14 months)
- Onboard to core role and handle EPS reactive requests
- Understand new processes and metric expectations within EPS team
- Advance client initiatives by being the secondary point of contact on project level engagements for higher tier clients
- Shadow your senior peers as they perform targeted reviews that involve analyzing a specific project for potential risk or looking for areas where industry best practices can be implemented
Enterprise Support 59 months)
- Continue core role delivery
- Train on break fix support and how to assess risk of a break fix request
- Advance client initiatives by being the primary point of contact on project level engagements for higher tier clients
- Perform targeted reviews that involve analyzing a specific project for potential risk or looking for areas where industry best practices can be implemented
- Present final deliverables highlighting the strengths and areas for improvement
Enterprise Support 1013 months)
- Continue core role delivery
- Spend time on OKRs to develop gaps in internal processes (across departments where possible) that will improve our customer experience and resolution times
- Onboarding support to new team members and users at a client level
- Metric review and host internal trainings
- Lead break fix support engagements
What Were Looking For On Your Resume
- Professional Working Proficiency in Portuguese
- Bachelors degree from a competitive university
- 1 year of experience working in a technical consulting or clientfacing role (years of experience will impact client ownership and scope of responsibilities)
- Hardworking selfstarter capable of concurrently running multiple projects in a dynamic environment
- Comfort in working both autonomously and collaboratively
- Ability to articulate technical concepts to a nontechnical audience
- Detailoriented with an ability to prioritize and meet deadlines
- Familiarity with software and frontend development
- An ability to grasp clients needs and recommend valueadded solutions
- Excellent verbal and written communication skills
- Strong problemsolving skills
What You Should Know About This Team
- Supportive environment with opportunities to work both autonomously and collaboratively
- Fun inviting and inclusive team made up of passionate kind and smart people who exemplify what it means to be Customer Obsessed
Our Teams Favorite Perks and Benefits
- Inoffice perks like catered lunch snack bars and the ability to bring your dog to work (in select offices)
- Relocation bonus for out of state applicants
- 30 paid days off: 15 PTO days 5 Personal Days 10 Holiday Closures (additional PTO with tenure)
- Qualtrics Experience Program $1800 annually for an experience of your choosing (eligible after one year)
- Wellness Reimbursement Program $1200 annually $300/quarter) for wellness related activities
The Qualtrics Hybrid Work Model:Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful inperson days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act EqualOpportunity Employment Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act EqualOpportunity Employment Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
Qualtrics Work Experience As we look to the future we believe that our teams are better together. Being together will help us learn more grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home with a strong spirit of flexibility around taking time for personal health and family moments in our work weeks. Our managers work with their teams to create a collaborative engaged work environment and arrangement that works for each of our team members.
Not finding a role thats the right fit for now Qualtrics Insiders is the onestop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics upcoming events behind the scenes stories from the team interview tips hot jobs and more. No spam we promise! Youll hear from us two times a month max with fresh totally tailored info so be sure to stay connected as you explore your best role and company fit.
#QuniGrad
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
