Position Overview

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Strategy & Planning Mgr Sr within PNCs AI & Intelligent Automation Center you will be based in Pittsburgh Cleveland Birmingham Dallas Philadelphia New York or New Jersey. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely at the managers discretion.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

AI and Intelligent Automation sits at the intersection of business innovation and artificial intelligence (AI) to enable PNCs businesses to transform. We solve the banks toughest problems while improving customer and employee experiences. As a Center of Excellence (CoE) we work hand in hand with different line of businesses and their technology teams to identify and help deliver high value business opportunities maintain and enhance AI technologies and capabilities and bring new AI technologies into the bank.

Our group functions starts with Business Consultants who scan for strategic highvalue innovative opportunities. Then we bring our expertise across several AI domains including Generative AI Conversational AI / Virtual Assistant Data Science Machine Learning Engineering Document AI and Robotic Process Automation. Finally we have a Research and Development arm that assesses emerging technologies. The Strategy & Planning Mgr Sr will be responsible for current state assessment of business functions typically the Operations space and create opportunities for efficiency revenue growth customer experience speed to market etc.

In this role you will be responsible for managing the conversational AI product strategy and implementation at the bank. This includes virtual assistant voice assistants chatbots IVR search and generative AI.

Skills include:
Communicate to executive audience
Facilitate multiple stakeholders (Operations Risk Security Tech Legal etc.
Industry / market research
Vendor relationship management
Technology POT / POC assessment
Building & implementing virtual assistants
Kore.AI experience (ideal)

Job Description

• Directs strategic planning team to execute initiatives including analysis oversight and support for solution development.
• Identifies strategic opportunities that add value to the business and to achieve business goals.
• Defines and oversees the resources for each assigned strategic initiative. Manages the overall strategic initiative to help ensure revenue expense and other business objectives are met. May define monitor and use service metrics to assess performance.
• Develops strong partnerships with key decision makers to ensure crossbusiness and crossfunctional alignment and synergy.
• Builds winning teams by providing effective leadership management and development of employees.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC you will be expected to:

• Include Intentionally Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values Role models our values with transparency and courage.
• Enable Change Takes action to drive change and innovation that will transform our business.
• Achieve Results Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Preferred Skills

Branding Change Management Creative Process Design Thinking Innovation Machine Learning Personal Initiative Strategic Planning

Competencies

Business Case Justification Influencing Innovation Planning: Tactical Strategic Problem Solving Strategic Thinking Visioning

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree PhD or certifications is desirable. Industry experience is typically 8 years. At least 5 years of prior management experience is typically required. In lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $80000.00 $239200.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Application Window

Generally this opening is expected to be posted for two business days from 11/05/2024 although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for fulltime employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and longterm disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and parttime employees visitYour PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also calland say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.