Associate - Community Outreach and Incident Analysis
Associate - Community Outreach and Incident Analysis
Posted on :
15-03-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
Who we are
The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfireswith longer fire seasons dryer fuels and faster windsnew ignitions spread faster and put more communities at risk. Today most wildfires are detected by bystanders and reported via 911 meaning it can take hours to detect a fire verify its exact location and size and dispatch first responders. Fire authorities need a faster way to detect confirm and pinpoint fires so that they can quickly respondpreventing small flareups from becoming devastating infernos.
About Pano: Pano is a venturebacked earlystage climate tech startup that is the leader in wildfire early detection leveraging the latest advancements in IoT AI satellites and SaaS software to deliver actionable intelligence to customers. Pano leverages mountaintop cameras and satellites to detect the first traces of smoke and put realtime fire images in the hands of asset owners and first responders to speed up containment. Pano is already partnering with major utilities fire authorities and government agencies in the USA and Australia. Recent media coverage includes being named one of the Top 10 most innovative companies in AI of 2023 by FastCompany and recipient of the Innovative Mobile Service and Application Award at Mobile World Congress through our partnership with TMobile.
Pano brings together a diverse team bridging frontline wildland firefighting experience with bestinclass knowhow in operations logistics artificial intelligence and software. Our team is composed of experienced technology professionals from companies such as Apple Cisco Nest DoorDash and Meta. Headquartered in San Francisco with an office and factory in the Mission District our hybrid team works from locations around the world. Founded in mid2020 weve raised over $40M from leading VC funds.
The Role
Pano AI seeks an Associate Community Outreach and Incident Analysis to review and curate smoke incident alerts issued by Pano Intelligence Center for relevance to Panos utility customers. You will also manage the relationships including outreach and onboarding with community endusers such as fire authorities and disaster management agencies. In this role you will be high touch in communication and support with our direct and indirect customers both pre and postdeployment.
We are looking for an excellent communicator with a high energy and processdriven mindset who is able to provide a superior customer experience. This is an ideal job for someone with prior Wildland Fire Dispatcher experience or with a background in the broader disaster management community (current or exfire fighter emergency manager etc) who is passionate about public safety and wants to get in the business of climate resiliency.
Following years of increasingly catastrophic climate disasters were now in the midst of one of the greatest paradigm changes in the past century with the entire disaster preparedness space being reimagined and restructured. This critical role within Panos customer success and community outreach team will help empower and accelerate this change. You will help support utility customers incident situational awareness and manage Panos ground game via installing a network of engaged endusers who respond to alerts from Pano stations.
What youll do
- Stay apprised of wildfire risk and fire weather conditions in microclimates across a multistate geographic region initially focused on but not limited to Colorado and Texas
- Analyze and determine the relevance of incident alerts to Panos utility customers and their emergency operations personnel by quickly gathering vital details like incident location proximity to utility infrastructure evaluating incident spread risk.
- Coordinate dissemination of curated incident alerts to key utility stakeholders and collaborate with utility emergency operations personnel for process improvements.
- Identify and reach out to local fire/disaster management agencies to notify them of Pano station deployments and conduct onboarding sessions with these community endusers.
- Ensure swift of new Pano station installations by partnering closely with the internal Operations team and facilitating necessary actions in collaboration with Customer Success and Sales teams.
- Expertly navigate a SaaS business by skillfully managing expectations and making thoughtful choices that align Panos business goals with customer and enduser needs.
- Model exemplary customer service and creatively problemsolve when difficult situations arise in highstress situations.
- Help internal teams understand the fire community and industrys priorities and be the feedback loop from endusers into the Pano Product team.
- Deeply understand the product suite and functionality to enable effective communication of capabilities to customers and endusers.
- Identify and participate in a variety of outreach efforts including industry trade shows community fire events presentations and workshops.
What youll bring
- 2 years of experience in Wildland Fire Dispatch
- Excellent communication and interpersonal skills
- Friendly enthusiastic and positive attitude while working in a calm and methodical manner in highstress situations.
- Skilled at multitasking maintaining meticulous attention to detail and synthesizing disparate information to make decisions.
- Comfortable working in a technologyoriented environment with an understanding of Google Suite.
- Belief in Pano AIs mission empathy for the stakeholders we serve a desire to excite our customers and curiosity and interest in our technology.
- Able to staff Mountain Standard Time daylight hours and travel approximately 10 to 20.
Nice to have
- BS / BA degree or equivalent work experience
- 2 year of experience in Wildfire Forestry and Disaster Management roles; strong preference for Federal wildland fire or state fire agency experience.
- 2 years of professional experience in either training and development sales/marketing customer success/support operations or project management.
$85000 $114000 a year
Final salary offered is based upon multiple factors including individual jobrelated qualifications education experience knowledge skills and location. In addition to salary this position is also eligible for stock options. We offer comprehensive medical dental and vision insurance unlimited paid time off and matching 401k.
Pano is an equal opportunity employer committed to recruiting and supporting our teammembers regardless of where they come from. We do not discriminate on the basis of race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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