Enterprise Customer Support
Enterprise Customer Support
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Salary Not Disclosed
1 Vacancy
Job Description
Your Title: Enterprise Cloud Support Engineer
Job Location: Westminster CO Lake Oswego OR Portsmouth NH
Our Department: Construction
What You Will Do
We are looking for a highly motivated and customerfocused Enterprise Cloud Support Specialist to join our Trimble CMS team. This role focuses on providing exceptional technical support and personalized assistance to enterpriselevel customers. You will be responsible for troubleshooting offering best practices and ensuring smooth adoption and integration of our software solutions. The ideal candidate will excel in delivering high customer satisfaction through prompt knowledgeable and consistent support.
Dedicated Technical Support:
Act as the primary contact for cloud infrastructure setup troubleshooting needs and cloud issue resolution for enterprise customers efficiently troubleshooting and resolving technical issues.
Ensure integrations between Trimble products and third party applications are enabled through the appropriate use of Microsoft Azure integration technologies
Provide guidance on best practices and operational support to enhance software effectiveness.
Onboarding Assistance:
Facilitate smooth onboarding by assisting customers in adopting and integrating new Trimble CMS software.
Conduct training sessions and provide tailored support to ensure a seamless transition.
Guidance and Recommendations:
Offer personalized advice and strategic recommendations based on customers specific applications and use cases.
Collaborate with customers to understand their business objectives and align software solutions accordingly.
Fast Response Times:
Manage dedicated support cases outside normal queues ensuring minimal wait times and immediate attention.
Proactively follow up on open issues to ensure timely resolution and customer satisfaction.
Continuity of Support:
Build and maintain strong relationships with customers by understanding their specific needs customizations and workflows.
Document customer interactions issues and solutions for seamless continuity.
What Skills & Experience You Should Bring
3 years of experience in technical support customer success or a similar role in enterprise software solutions.
Proficient with Azure Networking topology and has the ability to troubleshoot network connections between domains.
Strong troubleshooting and problemsolving skills with the ability to resolve technical issues effectively.
Excellent communication and interpersonal skills capable of conveying technical information to nontechnical audiences.
Proven ability to build and maintain strong customer relationships.
Proficiency in enterprise software systems and a solid understanding of cloudbased solutions.
Preferred Qualifications:
Experience with Trimble CMS software or similar applications.
Knowledge of industryspecific best practices and workflows.
Familiarity with CRM and ticketing systems for managing customer support cases.
Trimbles Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us that means actively participating in opportunities to be inclusive. Diversity Equity and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen heard and welcomed and most importantly that they know they belong no matter who they are or where they are coming from.
Pay Equity
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.
Hiring Range:
92750122960Bonus Eligible
NoTrimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
candidates diversity and take affirmative action to employ and advance individuals
without regard to race color sex gender identity or expression sexual orientation
religion age physical or mental disability veteran status pregnancy (including
childbirth or related medical conditions) national origin marital status genetic
information and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company and we consider
qualified applicants consistent with applicable federal state and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your jobcontact
Employment Type
Full-Time
