Sr Reliability Customer Success Manager 72812
Sr Reliability Customer Success Manager 72812
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Job Description
Would you like to solve the worlds water and climate challenges while making a career in a global organization Would you like to be a part of our Digital Solutions team and support our companys global climate targets
Then we have a position that might interest you!
What is the job about
Grundfos is looking for a Senior Reliability & Customer Success Manager to join our Customer Success function and lead and manage several key customers primarily in Spain and Italy.
In this role:
You will onboard and drive necessary change with our customers based on our solution: Grundfos Machine Health (GMH)a predictive maintenance solution based on the latest in predictive maintenance technology (AI) and industry 4.0; you will ensure the GMH revenue growth by winning renewals and expansion projects;
You will ensure the GMH revenue growth by winning renewals and expansion projects;
You will work with internal stakeholders to transform the relationship with customers into a real partnership that goes beyond predictive maintenance where Grundfos can support them in reducing their total energy consumption and carbon footprint.
This role is remote and can be based anywhere in Spain.
Your main responsibilities:
As part of the Grundfos Machine Health (GMH) program will act as lead towards selected customers with a focus on customers in Italy and Spain.
Will ensure value delivery realization and overall customer success for several actively managed accounts.
Will be responsible for key customer lifecycle stages postsale (not the sale); and will ensure that longterm business relationship is established.
Will deploy our solutions and coordinate postsale activities together with Key Account Managers field operations digital and local sales support and our customer.
As a Gainsight user will work and manage customers in the platform and enable us to take full advantage of this Customer Success tool.
Will drive solutions with customers train and educate customers in fully adopting the solutions.
Will monitor customer adoption and usage and act with the rest of the Success team and greater Grundfos organization to ensure the customer is successful.
Will contribute to the design and implementation of Global Customer Success Management capabilities steer smaller number of improvement projects and processes.
Will contribute to the selling of core products and services by creating crossselling opportunities in line with Grundfos strategy.
Your background:
Technical education ideally in the fields of mechanical engineering electrical engineering process engineering or equivalent and minimum 5 years work experience including minimum of 2 years with customer success account customer care or project management
Experience with digital IoT or a SaaS or services business
Experience of working onsite and experience with machines commissioning repair and troubleshooting would be beneficial
Experience with vibration analysis would be beneficial
Stakeholder management and ability to engage with local and global colleagues to assist in solving customer problems in the best way possible
Project management skills steer improvement projects and support a data driven culture
Good collaboration skills with all levels in and outside an organization
Agile: ability to learn quickly and join a team where new capabilities are designed tested and implemented as an integrated part of work.
Action oriented; proactively pursues challenges motivated to produce highquality results independently.
Fluent in Spanish English and preferably Italian as well (verbal and written).
Domestic and international travel may be required up to 25 of the time.
Whats in it for you
Whether its developing leadership skills or advancing your expertise even further well support you with continuous learning and development opportunities to help discuss and steer your longterm Grundfos career path. Youll be welcomed from day one into an inclusive trusting environment guided by six core values.
In addition your daytoday benefits include:
If youll be working from your home office well make sure you are well equipped with a good workstation. However you are always welcome to our offices where you can engage learn and have fun with colleagues.
Annual bonuses health insurance parental support internal wellbeing consultants and programmes.
Access to the modern Grundfos Academy to pursue further both personal and professional development.
Diverse inclusive environment with employeeled forums offering colleagues a safe place to connect and share openly.
Do you want to learn more
If you have questions or would like to know more about this position please contact Stefano Zamblera Head of Customer Success & Digital Support at
If this job sounds appealing please send your resumeand cover letter in English by clicking Apply.
To dig deeper into the Grundfos universe follow us on LinkedIn or YouTube. Check out Meet our peopleto get to know some of your future colleagues and why they love working at Grundfos.
We look forward to hearing from you.
Required Experience:
Manager
Employment Type
Full Time
