HVAC Service Working Lead un
HVAC Service Working Lead un
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Salary Not Disclosed
1 Vacancy
Job Description
What you will do Responsible for Service customer account leadership including Labor and Material growth and of the Service business for the teams customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.
How you will do it
Under the direction of the Branch Service Manager or Metro General Manager:
Adheres to goals for customer account gross margin delivery and profitability including Planned Services Agreements and Labor & Materials (L&M) work.
Drives L&M and PSA growth through unionrepresented service team members.
Leads the efforts of assigned Service business to include warrantyrelated customer issues.
Responsible for maintaining fleet and tools inventory.
Uses JCI Electronic Platforms to ensure consistency in performance of leading lagging metrics and financial outcomes.
Reviews and makes recommendations on all L&M and PSA quotations.
Reviews Technicians weekly time & expense.
Responsible for forecasting and performance of accounts payables/receivables.
Responsible for recommending and maintaining appropriate staffing levels to accommodate existing and new business needs.
Responsible for onboarding and training of new employees as well as the daytoday performance of the unionrepresented service team members assists in the conducting of performance reviews and resolution of performance issues with the guidance of assigned Branch Service Manager or Metro General Manager.
Responsible for safety performance and program compliance.
What we look for: Required
Technical school training or equivalent experience in commercial building or industrial HVAC.
Three or more years of supervisory experience in a similar service deliverable environment.
Strong ability to prioritize work activities for the team scheduling and lead a diverse team.
Strong ability to lead through a centralized backoffice matrix environment.
Strong interpersonal customer service negotiating skills.
Demonstrated competence in writing and verbal communication skills.
Basic financial accounting experience.
Demonstrated proficiency in MS office products and basic Windows environment.
Preferred
Diploma in Electronic or Mechanical Systems.
Two or more years apprenticeship diploma.
Two years prior experience in the HVAC or building controls industry.
Pay Range: Hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and nondiscrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Employment Type
Full-Time
