Service Desk Analyst Tier 1
Service Desk Analyst Tier 1
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Job Description
- Full time permanent position
- 5 days in office
- Commencing immediately
The Australian Health Practitioner Regulation Agency (Ahpra) is the national agency responsible for administering the National Registration and Accreditation Scheme (National Scheme) in partnership with 15 National Boards for the regulated health professions.
This is a full time permanent opportunity that is based in Darwin
The Service Desk Analyst is a member who actively manages the service desk acts as a point of contact for IT Service Management and processes incident tickets pertaining to service interruptions as well as access and service requests.
In this role you will:
- Allocate manage and finalise all service desk requests via channels including phone service portal or in person
- Provide customer focused phonebased IT support to Ahpra staff
- Proactively and regularly inform customers on the progress of their service request and ensure requests are completed in line with service level agreements or escalate accordingly.
- Writing/updating Support Documents and/or Knowledge Articles with uptodate information to support selfserve and other assignment groups to efficiently resolve problems/issues.
You can read more in the attached role description: RD Service Desk Analyst (Tier 1.pdf
As the ideal candidate you will demonstrate the following:
- Delivering exceptional customer service support to a variety of environments
- Providing support for a mix of workstations applications and Microsoft 365 environments
- Liaise with a range of users suppliers software and hardware vendors to ensure an optimal outcome for our clients
- Ensure endtoend ownership on support requests providing regular updates to stakeholders until resolution
- Ensuring all actions and resolutions are documented within our ticketing system
- Contribute to the upkeep of client documentation and knowledge base articles to for common issues
What we offer
- Inclusive and supportive colleagues enjoy coming to work and collaborating with your team
- 17.5 leave loading
- You will receive a company laptop
- Professional development opportunities including Linkedin Learning licenses
- Salary packaging arrangements including novated leasing and education expenses
- Discounted health insurance with Private Health
- Attractive salary of $66848 per annum plus Superannuation
We will be shortlisting throughout the advertising period and should we identify suitable applicants we may cease advertising early.
To apply:
- Click Apply for this job to submit your application. Email applications will not be accepted.
- Your application must include a cover letter current resumeand maximum 2 page document addressing the Experience section of the Role Description
- Applicants must be an Australian Citizen Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process
- Offer of employment will be subject to successful background (preemployment screening) and Criminal History checks.
- For any queries or a confidential discussion regarding this position please contact Recruitment team via email at
- Applications Close: 11.30pm AEDT Sunday 23rd March 2025
Offer of employment is subject to successful background (preemployment screening) and Criminal History checks.
Ahpra is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We strongly encourage people of all abilities to apply particularly people of Aboriginal and Torres Strait Islander heritage and those who may experience diversity or disability related barriers in securing employment. If you have any support or access requirements we encourage you to advise us at time of application.
With respect no agencies please
Required Experience:
IC
Employment Type
Full-Time
