Complaints Governance and Oversight Manager
Complaints Governance and Oversight Manager
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Job Description
Complaints Governance and Oversight Manager Salary up to 46000
9month Fixed Term Contract
We are currently recruiting for Complaints Governance and Oversight Manager (Parental Leave Cover) to be a part of our UK General Insurance (GI) Risk and Governance team! To provide oversight and assurance of the identification categorisation and handling of dissatisfaction across all UKGI complaints.
If you have control testing experience and outstanding communicational skills we would love to hear from you!
As this is a 9month Fixed Term role we are looking for people who are able to start immediately.
A bit about the job:
No two days are the same the role provides the prospect to conduct varied tasks daily and interact with a varied group of GI stakeholders. As one of the Complaints Governance and Oversight Manager you will assist with the ongoing maintenance and development of policies guidance and supporting frameworks across GI produce centrally owned Governance material and oversee the production of local content to support the identification categorisation and handling of dissatisfaction. Along with ensuring that there is a consistent approach to complaint management and that Avivas customers receive fair outcomes through oversight of GI Complaints Business areas and excellent Stakeholder engagement.
Skills and experience were looking for:
- Experience with controls testing and an understanding of risk management frameworks including control environments governance assuranceprinciples and methodologies within the Financial Services industry preferably in insurance.
- Excellent interpersonal and communication skills with the ability to build positive working relationships and comfortable with influencing and challenging stakeholders at all levels up to and including Director of.
- Good knowledge of the role of the FCA (Financial Conduct Authority) and its regulations and the FOS (Financial Ombudsman Service).
- Experience with assessing risk from a number of angles including customer and regulatory and using the risk and control framework to drive good customer outcomes.
- Knowledge of a risk and control environment and root cause analysis methodology.
What youll get for this role:
Our purpose with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Salary up to 46000 (depending on location skills experience and qualifications)
- Bonus opportunity 10 of annual salary Actual amount depends on your performance and Avivas.
- Generous pension scheme Aviva will contribute up to 14 depending on what you put in.
- 29 days holiday plus bank holidays and you can choose to buy or sell up to 5 days
- Make your money go further Up to 40 discount on Aviva products and other retailer discounts
- Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carers leave
- Flexible benefits to suit you including sustainability options such as cycle to work
- Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for everyone:
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50 of their time in our offices every week combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.
Wed love it if you could submit your application online. If you require an alternative method of applying please send an email to.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
- Compliance Management
- Administrative Functions
- Oversight
- Administrative Activities
- Administrative Tasks
- Budget Preparation
- Facilities Management
- Daily Operations
- Account Management
- General Ledger Accounts
- Personnel Files
- Administrative Management
- Financial Statements
- Administrative Operations
- Annual Budget
