Scz - Guest Guide

ABOUT KAMPGROUNDS OF AMERICA INC.

Kampgrounds of America Inc. (KOA) is the worlds largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500 locations across the United States and Canada including a mix of franchised and companyowned parks. Founded in 1962 the mission of KOA is connecting people to the outdoors and each other and those who represent the brand share the values of being familyoriented passionate entrepreneurial customerfocused and innovative.

KOA INC. DEI STATEMENT

At KOA we believe the outdoors is fun and for everyone. We are committed to having a diverse equitable and inclusive environment where all are treated with dignity and respect. We strive to:

intentionally create a sense of community and belonging for our guests employees and franchise partners

continually educate ourselves and advance our understanding about DEI

sustain a culture that promotes diversity of thought and experiences

ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all

drive change in our company and industry through action and implementation

The owned and operated assets of KOA (OAK) is a division of KOA Inc.s overall operations and is rooted in the mission and values of KOA. The current OAK portfolio consists properties in the United States and in Canada.

REPORTS TO

Guest Experience Supervisor and/or Guest Services Lead

POSITION SUMMARY

The Guest Guide collaborates closely with the guest services representatives to lead customers to their site after registration. They assist by selling and delivering ice and firewood enforcing campground rules picking up trash and emptying trash receptacles responding to messaging services doing basic housekeeping duties and performing light maintenance and repairs. They provide accurate and concise information about park rules recreation activities and directions to destinations. This guest facing position requires exceptional customer service a cando attitude and the ability to support multiple departments as part of a team.

SPECIFIC DUTIES

• Assist guests by guiding them to their sites and with other customer service needs.
• Sell and deliver ice and firewood.

• Keep grounds free from trash litter and debris and empty trash receptacles.

• Ensure the cleanliness of grounds landscaped areas parking lots restrooms pool and office areas.
• Clean campsites by performing minor maintenance tasks such as raking the campsite pad washing tables and cleaning out fire rings.

• Collaborate with housekeeping staff by assisting in tidying restrooms and common areas and communicating daily housekeeping needs.

• Interact with guests and make recommendations for things to do in local area.
• Follow all safety guidelines for the operation of equipment and use of chemicals.

• Make minor carpentry plumbing and electrical repairs.
• Approach all encounters with guests in an attentive friendly courteous and serviceoriented manner.

• Report all disturbances to management or in emergencies to the local authorities without attempting to discipline or apprehend any campground violators.
• Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.

Note that this job description is not intended to cover or contain a comprehensive listing of activities duties or responsibilities. Other duties responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

• Visually appealing and wellmaintained campground that is free of trash and debris.

• Strong communication and customer service skills and the ability to work with individuals of all ages.
• Display mature judgment loyalty poise tact and discretion.
• Projects are completed properly safely and timely.
• Positive attitude toward the campground environment.

• Use of safe work practices for a secure work environment for staff and campground guests.

JOB QUALIFICATIONS

• Experience in campground or comparable position.
• Office and light maintenance work in high public contact area.
• Read write and speak English in a clear and concise manner.
• Ability to work nights weekends and holidays.
• Capable of working independently and as part of a team.

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds lift and carry 25 pounds occasionally and 10 pounds regularly.
• Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.
• Must be able to operate various loud and vibrating maintenance tools and equipment
• Ability to stand for long periods of time.

• Ability to bend stoop kneel crouch climb and move safely over uneven terrain.
• Able to work inside and outdoors and in various climates

Kampgrounds Of America INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race color religion sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability genetic information (including family medical history) political affiliation military service or other nonmeritbased factors or any other protected status.