Implementation Customer Success Manager North America
Implementation Customer Success Manager North America
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Job Description
Who Were Looking For
Were seeking an experienced and detailoriented Implementations CSM to be our first Customer success team member in the North America region.
Based in Vancouver BC This role will focus primarily on implementations and onboarding ensuring smooth transitions from sale to full platform adoption for our clients across North America
Responsibilities
Lead endtoend presales and implementation projects for new customers in the Americas from kickoff to golive
Develop and execute detailed project plans tailored to each customers needs
Configure the CorePlan platform to meet specific customer requirements
Conduct thorough data migration and validation processes
Design and deliver customised training programs for various user roles
Manage project timelines milestones and resources to ensure ontime successful deployments
Collaborate virtually with our global team to address customerspecific needs
Create and maintain implementation best practices and playbooks for the region
Provide postimplementation support to ensure smooth adoption and resolve any issues
Conduct regular checkins and health checks with assigned accounts
Work autonomously while maintaining strong communication with the core team
Qualifications and Fit
Bachelors degree in Business Computer Science Engineering or related field
35 years of experience in customer success project management or consulting preferably in a SaaS environment
Proven track record of successfully implementing complex software solutions
Strong project management skills with ability to manage multiple implementations simultaneously
Excellent communication and presentation skills with the ability to engage stakeholders at all levels
Technical aptitude with the ability to quickly learn and become proficient in new technologies
Experience working in a global team environment and collaborating across time zones
Problemsolving mindset with a talent for finding creative solutions to customer challenges
Experience with CRM and project management tools
Experience in mining industry will be helpful but not necessary
Spanish language skills is a bonus!
What Sets This Role Apart
First Customer Success hire in the Americas region pioneering our expansion
Direct reporting line to the Csuite
Opportunity to shape implementation processes for a growing market
Potential to build and lead a regional team as we expand
Why Join CorePlan
CorePlan is not just your average mining software company. We are one of Minings few modern tech companies and the only one thats shaking up the mining industry with our cutting edge digital operations platform.
Weve replaced outdated paper and spreadsheet systems with a seamless collaborative solution thats already winning over customers in Australia and around the world. Based in Perth were on a mission to modernize the mining industry and were gaining momentum.
Were a highperforming team looking for passionate executionfocused selfstarters to help us build the next generation of software for mining.
If youre ready to make your mark in a techforward company apply today and become a part of the CorePlan Crew!
Recruitment Agencies
We love your hustle and would love to work with you however we are not engaging any currently. If you would like to register your interest in working with us please email
Required Experience:
Manager
Employment Type
Full-Time
