Technical Support Associate Starlink
Technical Support Associate Starlink
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.
TECHNICAL SUPPORT ASSOCIATE (STARLINK)
Starlink our revolutionary satellite constellation will deliver lowlatency broadband internet worldwide. As an early member of the Starlink Customer Support team you will be the face of Starlink to our customers ensuring they have an exceptional overall experience.
In this role you will triage troubleshoot and resolve technical customer issues. You will analyze trends identify gaps and design simple effective support interventions that improve our customers experience. Were looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join a spy earlystage Support team and set the tone for how we help our customers.
RESPONSIBILITIES:
- Triage and resolve customer issues across multiple channels (digital voice etc.. Be a relentless internal advocate for the customer within SpaceX.
- Provide technical support to customers using hardware software and network expertise.
- Surface product process and training issues by pairing quantitative and qualitative methods. Be the voice of the customer in the language of the business.
- Collaborate with internal teams including the Network and Software teams to create and improve troubleshooting workflows and monitoring tools and resolve technical root cause issues.
- Create and maintain internal Knowledge Base & Help Center collateral.
- Test different releases of software and hardware configurations to detect and solve current and future customer issues.
- Debug and root cause hardware and software issues.
- Troubleshoot application/hardware issues.
BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate.
- 1 years of experience in a frontline technical support role diagnosing troubleshooting or repairing technology products.
PREFERRED SKILLS AND EXPERIENCE:
- Excellent problemsolving skills.
- Excellent written and verbal communication skills. Talking with others comes naturally you derive satisfaction from resolving theirissues and you can distill complex concepts into simple explanations.
- Strong attention to detail and time management skills.
- Demonstrated experience in highgrowth fastpaced environment.
- Technical aptitude experience with networking hardware troubleshooting software development etc.
- Experience configuring and troubleshooting Windows Linux iOS etc.
- Experience actively using and learning about consumer electronics.
- Experience debugging WiFi and router functions.
- Experience using SQL in a work environment.
- Written/verbal business fluency in Spanish German French Portuguese Greek Italian and/or Ukrainian.
ADDITIONAL REQUIREMENTS:
- Must be available to work scheduled shifts including holidays.
- This is not a remote position and will require relocation if not already local to the Bastrop TX area
- Must be available for one of the following shifts:
- 2nd Shift: Monday Friday 3:30PM 2:00AM)
- 3rd shift: Saturday Wednesday 5:00AM 3:30PM)
- 4th shift: Saturday Wednesday 3:30PM 2:00AM)
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.
Required Experience:
IC
Employment Type
Full Time
