Assistant Operations Manager

• Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters
• Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience
• Assist in providing direction to janitorial service
• Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience
• Ensure all front desk kids club and Armbar adhere to policies and procedures
• Drive club efforts in achieving revenue goals in Dues Retail and Juice Bar and ancillary revenue
• Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards
• Work with OM in planning and implementation of promotions and merchandising
• Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure
• Followup with compliance checks by monitoring club systems and employee performance
• Ensure that systems procedures are accurately followed: proper POS procedure desk set up File Organization Member Checkin Class Checkin Telephone Inquiry Guest Registration Cash Handling Member ID Cards
• Maintain an efficient back office
• Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control
• Make daily banking deposits Monday Friday
• Order and maintain all supplies
• Supervise pointofsales (POS) operations and file daily and weekly club revenue reports
• Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports
  
  
  

• Greet all incoming members and guests
• Ensure Guest Fitness Profiles are completed and appropriate fees are collected
• Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests.
• Handle member service issues to include: Personal Training guest Lost and Found items new membership cards change of address EFT setup or change and questions regarding billings and payments.
• Record lost and found items on the Lost and Found Property Log and secure items per policy
• Ensure required forms are available and completed and processed properly (e.g. Kids Club Group X Reservation sheets etc.
• Promote and sell merchandise
• Assists in the planning and implementation of promotions and merchandising.
• Keep front desk area and lobby clutter free and orderly
• Perform general cleaning duties to include hourly locker room checks
• Ensure all team members are in proper uniform
  
  
  

• Knowledge skills & abilities:
• Must be energetic and possess a very friendly outgoing personality and positive attitude
• Possess strong interpersonal and communication skills including telephone etiquette
• Possess a strong customer service focus
• Understands and follows oral and written instructions.
• Able to multitask and perform tasks with accuracy and attention to detail
• Must be a team player and possess a cando attitude
• Adhere to meal and rest break periods and must clock in and out for all shift times
• Minimum certifications/educational level:
• High school diploma or GED required.
• Current CPR/AED certification
• State certification (see state specific requirements)
• Must complete Kids Club Attendant training prior to working alone in Kids Club
• Minimum experience:
• Must have 2 years customer service experience in health club retail hospitality or food service industry
• Experience with multiple phone lines preferred
• Basic computer skills
• Physical Requirements:
• Required to stand reach with hands and arms stoop kneel crouch or crawl
• Occasionally lift and/or move up to 25 pounds
• Ability to stand and remain on your feet for a full shift
  
  
  

Train Different Live Different Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential in our members our teammates and ourselves. Think big dont settle and change lives including your own. If you believe in excellence value a highperformance lifestyle and are passionate about enriching lives through health and fitness then you belong here.

UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses the Ultimate Fighting Championship and New Evolution Ventures (NEV) we empower everyone to access the training benefits and programs of elite UFC athletes.

UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company please contact us at

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to UFC Gym.