German Customer Support Specialist Hybrid in Malta
German Customer Support Specialist Hybrid in Malta
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Job Description
Take Your Career to the Next Level!
Were looking for a Customer Success Specialist to join our team! If youre proactive detailoriented and thrive in a fastpaced environment this role is a great opportunity for you.
Role Overview:
As a Customer Support Specialist you will assist customers by handling inquiries and resolving issues exclusively through email and live chatno phone support required. Youll play a key role in ensuring smooth interactions moderating content and identifying potential fraud while working closely with internal teams to enhance customer experience.
Key Responsibilities:
- Respond promptly and clearly to customer inquiries via email and chat
- Monitor and moderate usergenerated content to ensure compliance with company policies
- Identify and address potential scams or fraudulent activities to protect platform integrity
- Maintain accurate records of customer interactions and resolutions
- Work collaboratively with the team to enhance processes and improve customer experiences
- Provide precise and helpful information using the best available tools
- Meet individual and team performance targets
- Coordinate with internal and client teams to ensure smooth service delivery
- Stay up to date on moderation guidelines through regular training
- Adapt to various workflows clients and markets as needed
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU citizenship or Maltese Residency Card
- 01 year experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: We recognize your skills and dedication
- Performance Bonuses: Earn rewards for your achievements
- Transportation: Convenient company transport from designated locations
- Relocation Assistance: Smooth onboarding support
- Career Growth: Opportunities to develop professionally
- Hybrid Work Model: Flexible options for a better worklife balance
Excited to take the next step in your customer support journey Apply now and well connect with you soon!
Employment Type
Full Time
