Customer Service Representative
Customer Service Representative
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
MOO set out to shake up the world of print back in 2006. And weve come a long way since. Today were a 400 strong team (were thinking of getting matching jackets) who create print and digital products for companies of all sizes from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.
Our global HQ is in London UK while we also have premises in Dagenham. In the US youll find us in Boston MA Denver CO and East Providence RI
Were making new and exciting things and we could really do with your help.
The successful candidate will report to a Customer Service Supervisor and will support MOOs customers by communicating with them via phone chat and email. Experience in delivering worldclass service is a must. The Customer Service Representative will adapt to customer needs to deliver a human and consultative support experience through creative problem solving. The person we appoint to this role will be enthusiastic optimistic and will exude positive energy. They will enjoy working with a team to solve issues and exceed expectations.
The Person We Want
- Ability to work in a fastpaced everchanging environment
- Experience in reversing Nays to Yays
- Ability and willingness to adapt to change
- Ability to receive and act on constructive feedback
- Selfmotivated and a team player
- Passionate about people internal and external customers as well as team members
- Understands that when a customer contacts its rarely to say OMG your company is amazing!
Responsibilities
- Responds to customer queries via phone email and chat
- Puts the customer first
- Adheres to their schedule with punctuality
- Meets productivity based on forecasting in line with incoming volumes
- Identifies opportunities for site and process improvements and notifies management
- Regularly checks in on their objectives and analyses where they stand against them
About You
- Excellent oral and written skills with high attention to detail; a cover letter is recommended.
- Enthusiastic dependable and open to a fastpaced environment.
- Initiative and decisiveness able to think outside the box to creatively solve problems.
- A gogetter attitude someone who does not settle for just OK.
- Advanced computer skills internet and email
- Solid of understanding of either Adobe creative suite or other online designing software would be a bonus!.
Training Shift (First 3 months)
9am 5:30pm
Perm Shift
11am 7:30pm
Whats it like to work at MOO
MOOs the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success while also recognizing the importance of a healthy work/life balance.
Thats why we offer 22 days PTO plus Federal holidays a 401(k) match MOO stock option program paid parental leave and well cover 100 of your health dental and vision care premiums. Well also cover you with life insurance and longterm disability insurance and we offer a wellness program too. Finally well treat you to breakfast and fresh fruit every day lunch on Fridays and all the ice cream you can eat (just watch for the brain freeze).
Diversity Statement
We are working hard to create a representative inclusive and superfriendly team because we know that different experiences perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesnt discriminate on the basis of race color religion or belief gender national origin age sexual orientation marital status disability veteran status or any other protected class
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a valuesdriven purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore wed like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it wont in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential it is only used to better our inclusion and diversity efforts.By submitting this information you consent to MOOs processing of it for these purposes.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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