Technical Support Engineer Australia
Technical Support Engineer Australia
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Job Description
InfluxData is the creator of InfluxDB the leading time series platform used to collect store and analyze all time series data at any scale. Developers can query and analyze their timestamped data in realtime to discover interpret and share new insights to gain a competitive edge. InfluxData is a remotefirst company with a globally distributed workforce. For more information visit www.influxdata.
When something is broken do you want to figure out why When you figure out why do you explain the process to your friends Join our growing support team to level up on cuttingedge technology Golang SaaS operations and to collaborate with our wide range of customers and partners.
As a Technical Support Engineer youll respond to support questions from our range of customers collaborate with the developers and product teams on characterizing reproducing and fixing issues host webinars and work with our opensource community on GitHub and elsewhere. You will be a key part of our 24/7 support presence by partnering with our onprem customers and SaaS users. Youll be supporting users at Fortune 50 enterprises fledgling startups established startups academic researchers and government projects. Our customers come from many fields including industrial automation high frequency trading consumer retail online gaming and energy management. Were looking for candidates who value continual improvement building tools and venturing into the unknown. The Technical Support team is a good home for people who leave things better than they found them. We are people who say Ill learn! rather than I dont know. Youll need to be open to experimenting which means that sometimes you will fail. (Thats okay every mistake is also a lesson. Youll need the persistence to find a solution without a flowchart laying out the entire process. Youll need the maturity and experience to work without direct oversight much of the day and with colleagues distributed around the globe. Being empathic supportive and selfaware are key to your success.
At this time we will be prioritizing applicants from Brisbane or Gold Cost in Queensland Australia.
What youll be doing
Demonstrate ownership followthrough with customers and drive issues to resolution
Reproduce customer issues and test new product functionality
Partner with customers to achieve their desired goals by illustrating best practices
Adhere to contractual SLAs for responsiveness
Update and extend documentation
Participate in oncall rotation for the SaaS product with rest of the team
Enhance our InfluxDB Cloud offering using automation and monitoring tools
Develop solutions using SQL Python and Golang
Communicate recurring issues challenges and roadblocks with fellow team members
and products
What you bring to the table
Experience in a customerfacing position as a frontline engineer/technical support engineer
Excellent written and verbal English communication skills
Empathy for people facing technical challenges
5 years of technical work experience: technical support development engineering etc.
Profound knowledge in database concepts automation monitoring templating APIs
and Linux based CLIsKnowledge of Networking and HTTP(S)d
Expertise in at least in one of the following: SQL PythonNumPy/SciPy R Matlab
HaskellProficiency integrating with AWS Azure GCP and their associated Kubernetes
environments.Exposure to AWS Lambda (or equivalent) RDS S3 (or equivalent)
Advanced data manipulation skillset in Parquet JSON and CSV formats
Familiarity with system monitoring tools and practices (Nagios Zabbix Zenoss
Sensu etc.Git or other version control systems experience
Bonus Points
Software development experience particularly Golang Rust or Apache Arrow
Fluency with queuing (Kafka Rabbit MQ MQ Series etc.
Competence in working with timeseries data tools
Professional Services or Training experience
Multilingual
Interview Information:
Our interview process begins remotely. Interviews are typically conducted via Zoom. To ensure every candidate can participate please let us know if you are unable to access Zoom. Some roles may require an inperson meeting with a team member as part of the final stage.
We offer fantastic benefits for full time employees; in the US these include:
Medical/dental/vision insurance with 100 coverage for employees and dependents
Company contribution to your FSA
Flexible Time Off take the time you need
Life Insurance short and long term disability insurance
401(k)
Wellness programs
Annual professional development budget
Financial planning and legal advice
Our Core Values
Our employees are the heart of the company and only by having a core set of beliefs and values will we be successful. We hire and live by these core values:
We value each other
We get stuff done
We believe humility drives learning
We embrace failure
We are committed to open source
Visit our careers page to learn more about working at InfluxData.
InfluxData is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other categories protected by applicable law.
To view our Know Your Rights Poster clickHERE
To view our CCPA policies click HERE
If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by reaching out to the recruiting team by emailing.
InfluxData does not accept unsolicited resumes from headhunters and recruitment agencies through our website job board or directly to employees. InfluxData will not pay fees to any thirdparty agency headhunter or company that does not have a signed agreement for this position in place.
Beware of job scams and fraudulent offers! Our recruiters use @influxdata email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom to purchase equipment through us or to provide sensitive personally identifiable information such as bank accounts or social security numbers. If you have been contacted by someone claiming to be from InfluxData from a different domain about a job offer please report it as potential job fraud to law enforcement and to.
Employment Type
Full-Time
