Support Engineer with Dutch and English
Support Engineer with Dutch and English
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Job Description
As a Support Engineer your primary goal is to connect our customers with our technical solutions. Your mission involves collaborating with diverse teams to identify and resolve customer issues delivering outstanding technical support. By prioritizing customer satisfaction and taking a proactive approach to problemsolving you will play a key role in enhancing our products and services.
- Providing support to clients (via email and phone) regarding technical issues: password reset Internet connectivity issues emailing options etc.;
- Logging remotely to clients computer and help them solve software issues;
- Documenting issues that you deal with on a daily basis into the ticketing system;
- Troubleshooting hardware software and network related issues;
- Escalating problems to the next level of support when necessary;
- Help the client with all the necessary information.
- Operating 5 days a week
- DUTCH and ENGLISH advanced level;
- Motivation for learning new information;
- Ready to acquire new skills (communication skills technical skills etc.;
- A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
- Willingness to help people in having continuity in their computerbased activity;
- Previous successful customer service experience is considered an advantage;
- Strong written and oral communication skills;
- Able to communicate problems/issues to customers in a nontechnical manner.
- Full time job stability of employment
- Competitive salary package
- Intensive training
- Flexible benefits package (you can choose from such items as MultiSport card cinema tickets vouchers for various shops and restaurants holiday booking discounts and much much more)
- Premium private medical healthcare which includes dental care and insurance policy for international travel
- And up to 4 extra days of paid holidays per year!
Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this opportunity.
In case you will need further information just send us a message at and well be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world. We have managed to become the preferred partner of many smalltomidsize local and regional companies as well. Most of our clients come from industries such as financial services manufacturing telecommunications chemical services technology public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant passionate teamoriented workplace. If you are a customercentric person with a get it done attitude come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini and join us on LinkedIn Facebook and Instagram where we regularly post insights from our colleagues.
Employment Type
Contract
