Service Experience Manager eBay Motors

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Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the opportunity

The Motors team at eBay is responsible for a multibillion dollar global portfolio with a focus on the vehicle parts & accessories business which is among the largest on eBay and core to eBays strategic future. Within that installation and automotive service offerings are important strategic areas of investment and we are actively innovating in the market on eBay Germany (ebay).

We are looking to hire a dynamic Digital Service Experience Manager to drive our installation service growth in Germany. The role will manage the operational complexity of improving our Tire and Parts install service experience alongside design testing launch iteration and scaling. An end to end holistic approach to manage this initiative is required including securing leadership buyin and alignment owning success metrics deep diving on opportunity areas and communicating progress and further improvement levers. It is wellsuited for someone who is selfmotivated and has a high degree of ownership.

The role requires strong crossfunctional collaboration with internal and external partners. At eBay key partners include product marketing analytics account and category management teams finance among many others. Outside of eBay the role will develop a deep partnership with our service provider and if required with installation networks aftermarket brands and independent workshops and chains.

The role reports into the Head of Tires & Parts Installation at eBay Motors. Some travel in Germany will be required.

What you will accomplish:

• Influence and execute a strategy for the category portfolio in a crossorganizational context

• Collaborate closely with product development and marketing teams to design launch and scale new product experiences

• Analyse inventory insights product trends market data industry dynamics buying trends and the competitive landscape to assess growth opportunities and product improvements

• Own key metrics and scorecard development communicating progress and growth opportunities to leadership

• Evolve the value proposition of our installation offerings to better serve buyers sellers and workshop needs

• Build leadership buyin and crossfunctional support

• Manage business performance based on defined KPIs

What you will bring:

• English and German language fluency

• 5 years of experience in (online) retail or B2B area preferably in Business & Industry categories like Tools Professional Equipment and Building Materials

• Ability to influence a strategy and turn it into action

• Ability and drive to work tactically as well as strategically to drive business performance

• Excellent communication and presentation skills in large or small group settings

• Ability to build rapport to internal and external stakeholders of any level (from operations to CLevel)

• Great attitude with strong social skills

• Very good analytical skills / thinking

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