UX Researcher
UX Researcher
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Job Description
Were looking for our next experienced UX Researcher to join our Product team. Reporting to the VP Product youll be enhancing MealSuites understanding of its existing and prospective users.
An example day in the life as a UX Researcher:
- Analyze responses to a stakeholder survey about a feature that was recently delivered
- Organize a user feedback session with endusers on a feature that is underperforming
- Provide user insights about a feature being designed by UX/UI & Product Managers
- Present some of your qualitative & qualitative user learnings in a clear concise and comprehensive way to the Product and Marketing teams
- Optimize the engagement & feedback of the user community by coordinating withCustomer Success & Marketing
- Work alongside UX/UI on an enduser usability study for a beta feature
- Identify an area for improvementwithin the existing user experience and contact a Product Manger to discuss the value
- Assess the effectiveness of a clause in the UX/UI Usability Standards and how it would effect users
If the below describe your knowledge experience and character this role could be for you:
- I have knowledge of UX Research within SaaS
- I gained my knowledge through 5 years of direct experiencem particularly in B2B settings
- I have experience balancing the needs of numeroususer types within a single software product
- I have created user personas and analyzed user pain points motivations and daily life; I can act as the voice of the customer during prototyping and idea incubation phases
- I am datadriven and exceptional at finding the signal through the noise of copious information
- I have a proven ability to engage not only vocal users but also from the quieter ones
- I have some experience with quantitative data gathering tools like Survey Monkey Microsoft Forms or similar tools
- I get most excited about recognizing patterns in large datasets proposing solutions and finding the right questions to ask next
- I stay in touch with industry trends best practices and changing needs within the users ecosystem
- Im willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA
- I am willing to occasionally work mornings / evenings to collaborate with teams in different time zones as needed
- I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
- I am an effective communicator at multiple levels and have a proven ability to drive users needs in product development discussions
- I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills
We know imposter syndrome can be REAL when applying for a new role but please dont let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!
More to love about working at MealSuite:
- We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an allinone foodservice management technology. Learn more about what we do here.
- Weve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.
- Were growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.
- We take care of our employees too! Here are just a few of the great things we offer:
- Unlimited paid time off yeah you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
- Healthcare benefits extended health vision dental and paramedical coverage critical illness life and disability insurance travel medical insurance and access to Teladoc medical experts.
- Hybrid flexibility we value the collaboration mentorship and learning that come from physically working next to one another as well as the benefits that remote work can offer.
- Worklife balance this is supported by the fact that more than 90 of current employees agree that their leader supports their wellbeing.
- An inclusive workplace women account for 53 of our employees and 58 of people leaders.
- Participation in our equity program wed love for you to share in MealSuites success as we continue to grow!
- Opportunities for career development and advancement we support our employees in pursuing and achieving their professional goals.
- Purposeful work with a positive community impact more than 90 of our North American employees agree that the companys purpose aligns with their personal values. Learn more about our values at MealSuite/Careers.
This role will require you to work in our office located in Cambridge ON up to two days a week. More than an hour away from the office location Apply anyway and we can talk through your options!
Have we got your attention Great! Heres whats next:
Apply today with your resume and answers to our application questions.
Well start reviewing candidates within two weeks of this position being posted and will reach out to you if wed like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested! and try our best to get back to each person. If theres a delay in our response please dont think weve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.
We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process please contact .
Employment Type
Full-Time
