Director - Senior Lead Business Operations Effectiveness Analytics
Director - Senior Lead Business Operations Effectiveness Analytics
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Job Description
Director Senior Lead Business Operations Effectiveness & Analytics
Founded over 100 years ago by one of historys great philanthropists Andrew Carnegie TIAA is a Fortune 100 financial services company and the marketleading retirement system for individuals who work in academia research medical and cultural fields. TIAA is headquartered in New York City with major operations in Charlotte North Carolina and Frisco Texas. The company has approximately $1.2 trillion in assets under management (as of 3/31/2023 and approximately 150000 employees.
TIAA offers solutions (e.g. variable annuities mutual funds taxdeferred and aftertax annuities IRAs and brokerage accounts) that provide lifetime financial security to its participants consistent with its missionbased notforprofit heritage. Given this tremendous responsibility to be there for our participants over the long haul of their lives it is imperative that TIAA remains a leading financial institution for the next century of its existence.
The Senior Lead for Business Operations Effectiveness & Analytics plays an important role in support of the companys efforts to reposition itself for the future to create enduring success by accelerating the companys focus on simplifying the organization making the company more agile and delivering bestinclass experiences to clients and the organizations workforce. The Business Operations Effectiveness & Analytics team is highly visible across the company with significant senior executive and board exposure.
Key Responsibilities and Duties
- Create inventory of key processes across TIAA that drive important business outcomes for the company
- Develop robust analysis of total cost across (i) labor (ii) technology and (iii) third party spend for key processes
- Identify major operational KPIs associated with process improvement (e.g. cycle time error rate employee satisfaction etc.
- Develop dashboard to track progress made against improving processes including cost and KPIs to be monitored over time
- Communicate with a broad range of stakeholders; builds relationships; and influence others.
- Create senior executive and board presentation materials
- Support solution development and decision making
Educational Requirements
- University (Degree) Preferred
Work Experience
- 5 Years Required; 7 Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
9IC
Required Skills:
5 years experience in operations technology management consulting or relevant fields.
Preferred Skills:
Previous experience working for a large management consulting firm or internal corporate strategy function at a large financial services institution
Background in operations technology management consulting business management or relevant fields.
Previous experience with senior executive and board level engagement
Previous experience working in a complex matrixed organization
Track record of and driving results
Prior experience working autonomously with tracking metrics and sharing reports with leadership.
Supporting corporate divisional / department wide continuous improvement projects/programs.
Agile focused and solutions oriented and leads in driving results
Critical thinker and selfstarter who is willing to work proactively to identify key business opportunities and work across teams to drive results.
Comfortable presenting and taking directions from executive leadership.
Strong relationship management team building presentation and communications skills.
Desired Qualities
Outsidethebox thinker
Innovator
Challenge seeker
Status quo buster
Problem solver
Culture carrier
Selfstarter
#LIKG1
Related SkillsAdaptability Collaboration Communication Consultative Communication Executive Presence General Risk Management Influence Problem Solving Program Management Project Management Relationship Management Stakeholder EngagementAnticipated Posting End Date:
Base Pay Range: $138400/yr. $230600/yr.Actual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic location. In addition to base salary the competitive compensation package may include depending on the role participation in an incentive program linked to performance (for example annual discretionary incentive programs nonannual sales incentive plans or other nonannual incentive plans).
Company Overview
Every worker deserves a secure retirement. For more than 100 years TIAA has delivered it for millions of people. Founded to help educators retire with dignity today were a marketleading retirement company fueled by worldclass asset management. But were not just another legacy financial services firm. Were fighting harder than ever before for our clients and the many Americans who need us.
Benefits and Total Rewards
The organization is committed to making financial wellbeing possible for its clients and is equally committed to the wellbeing of our associates. Thats why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health wellness and work life offerings that can help you achieve and maintain your best possible physical emotional and financial wellbeing. To learn more about your benefits please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other protected status.
Read more about the Equal Opportunity Law here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone:
Privacy Notices
For Applicants of TIAA Nuveen and Affiliates residing in US (other than California) click here.
For Applicants of TIAA Nuveen and Affiliates residing in California please click here.
ForApplicants of TIAA Global Capabilities click here.
For Applicants of Nuveen residing in Europe and APAC please click here.
Required Experience:
Director
Employment Type
Full-Time
