Product Solutions Architect
Product Solutions Architect
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Job Description
Since 2011 General Assembly has transformed tens of thousands of careers through pioneering experiential education in todays most indemand skills. As featured in The Economist Wired and The New York Times GA offers training in web development data design business and more both online and at campuses around the world. Our global professional community boasts 60000 full and parttime alumni and counting. In addition to fostering career growth for individuals GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloittes Technology Fast 500 and Fast Company has dubbed us leaders in WorldChanging Ideas as well as the #1 Most Innovative Company in Education.
GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time the future of work. As recognized by The World Economic Forum BCG the OECD and more these are big challenges to which only a few companies are offering real solutions. In this role youll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.
ROLE DESCRIPTION
As a Product and Solutions Architect you design blended learning strategies for highvalue B2B and B2G customers provide consultative product expertise to the sales process and contribute to the ongoing discovery development and delivery of scalable learning products for business.
RESPONSIBILITIES
Sales Support
- Have deep understanding of GAs expansive suite of products and solutions expanding beyond the standard offerings into the history of custom programs at GA that supports our ability to say yes to more and deliver revenue at speed
- Understand how our solutions and products translate to solving specific enterprise pain points and can communicate that in a thought leading credible manner
- Lead calls or meetings with clients to drill in on learning objectives participate in the creation and review of proposals and make recommendations to achieve the clients objectives.
- Are capable of handling 50 of calls independently with a solid baseline of competency across either of our core offerings Tech or Data & AI.
- Ability to confidently manage discussion across secondary offerings of PM UX and Marketing
- Select SMEs to bring to the sales conversations that will bring the industry expertise and support you in the creation of a solution that will delight the customer and ultimately bring the deal closer to closing.
- Establish consultative advisory relationships with client stakeholders pre and postsale by sharing best practices on GAs approach to the given solution rational behind content configuration instructional design and acting as an internal subject matter expert.
- Respond to RFPs ensuring GA outlines the best offering/set of capabilities possible to win the deal.
- Be entrepreneurial in approach with a can do attitude
- Can make internal recommendations in feasibility of programme deployment with understanding of scope development needs deployment nuance (VMs instructor profile etc) and market opportunity
Design
- Lead design calls to guide clients through program content share insight/rationale for both the content direction instructional approach and incorporate client feedback.
- Leverage innovative instructional design methods to create proposed programs and high level learning designs that are engaging outcomesdriven inperson (ie classroom) or virtual (remote) and tailored for GAs clients.
- Partner with the content development team to ensure scope and approach both delights the customer and is achievable in development and results in accurate development estimates to ensure margin protection at the point of inception.
- Work crossfunctionally with GAs Sales Product Development Ops Client Services (and other functions) to provide visibility and feedback into new partner goals so they can efficiently implement and improve Solutions.
- Actively participate with Voice Of Customer initiatives across GA Solution lines proactively participate in feedback loops that improve the efficacy of GA solutionsuites (aligned with quarterly and annual review cycles)
TYPICAL DAY
As a Product and Solutions Architect a typical day might include the following:
- Leading a scoping call with a prospect or client stakeholder to uncover training needs or further define learning objectives within identified areas of interest.
- Working with an Account Director to help draft or give input on a proposal or RFP in development.
- Partnering with an SME to brainstorm and restructure the content narrative for a program to make it speak to the needs of a specific client.
- Handle incoming requests from ADs on what content we have in relation to their client needs
- Attending a handover meeting/internal kickoff to translate what you have heard in presale to the custom dev team adding nuance to approach and clear communicating direction of content with thought behind rational
- Researching trends in data AI digital marketing or other GA disciplines to stay up to date with client engagement.
- Feeding back client insights to Product owners to help inform the product roadmap
QUALIFICATIONS
Our ideal candidate comes with at least 5 years of experience in instructional design and consulting or is experienced in interacting with clients.
Ideal skills/experience includes:
- Familiarity with Google Suite (e.g. Google slides Google docs) and Keynote
- Strong competency across at least one of our core disciplines (Tech/Data) with ability to navigate complex conversations in other disciplines
- Background in a clientfacing role either interacting with or managing stakeholders
- Commercial orientation with experience in selling sophisticated solutions in presales environments and growing relationships in alignment with longterm partnership strategies
- History of quickly developing strong and trustbased client relationships with CSuite and their direct reports; ability to influence partnersespecially executive audiencesthrough data well structured arguments and compelling narratives
- Experience with designing inperson learning experiences and engagement strategies
- Ease in collaborating with subject matter experts and synthesizing feedback
- Experience with scoping learning needs and conducting needs analyses
This job might be for you if:
- Youre comfortable with ambiguity and enjoy solving problems.
- Youre patient cool under pressure and have strong attention to detail.
- Youre naturally curious and eager to explore a variety of industries and disciplines.
- Deep curiosity and passion for all things education learning tech.
Unless otherwise noted remote positions can be performed from the following approved General Assembly operating countries.
United States of America (states of operation may vary) Canada (provinces of operation may vary) United Kingdom Australia and Singapore.
Employment Type
Full Time
