Service Appointment Receptionist
Service Appointment Receptionist
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Salary Not Disclosed
1 Vacancy
Job Description
Are you committed to providing an exceptional customer experience Do you have firstrate phone skills Are you detailed oriented with excellent followup Our ServiceAppointment Receptionistopportunity gives you the chance to be a part of an incredible team and offers strong growth potential.Our ownership has crafted a core management team who share in the belief that the success of MercedesBenz of Westminster is created within each of its people. MercedesBenz of Westminsteractively seeks to develop talent in order to promote within. Along with your resume please include a cover letter explaining your interest in this role and how your skills align with it.
ESSENTIAL DUTIES:
Act as a direct support to our team of Service Advisorsin the following capacities:
- Be the primary contact for our inbound phone calls
- Act as a liaison to Service Advisor by obtaining client information and primary concerns
- Assist in scheduling Service appointments
- Communicate with clients on behalf of the Advisor during the service experience
- Followup with clients after Service is complete to ensure exceptional experience
Show capacity and interest in learning the following:
- Consult with customers to understand their needs and provide recommended course of action
- Arrange appropriate alternate transportation for clients
- Generate repair orders and estimates
- Thoroughly explain completed work and charges
QUALIFICATIONS EXPERIENCE EDUCATION CERTIFICATES LICENSES ETC.
- High School graduate or GED
- Exceptional Customer Service abilities
- Must possess a valid drivers license with a clean driving record and clean criminal history.
- Detail oriented and excels in a fastpaced results driven environment
COMPENSATION:
- Starting at $18/hour
WORK SCHEDULE:
- MondayFriday: 9:00am to 6:00pm
- Rotating Saturdays with day off during the week
COMPANY BENEFITS:
- Paid holidays
- Paid time off
- 401(k) with 50 company match of first 4 of contribution
- Insurance Medical Dental Vision
- Team Member auto purchase Parts & Service discount
- Exceptional commitment to Team Member engagement
- Strong Advancement and Career Development Opportunities
- Culture of Coaching and Mentoring
- Many longtenured employees including fiveTeam Members employed since day one 18years
- Monthly Team Appreciation Day including Catered Lunch and Team Recognition
Employment Type
Full-Time
