Job Description
Overview
We are seeking a detailoriented and customerfocused Commercial Lines Customer Service Representative (CSR) to join our dedicated team. The ideal candidate will have a strong background in account handling and AMS 360 software with particular expertise in Commercial Lines within the insurance industry.
Responsibilities
- Serve as the main point of contact for commercial insurance clients providing exceptional customer service and meeting their insurance needs.
- Assist with the processing of new insurance policies endorsements and renewals ensuring accuracy and compliance with regulations.
- Collaborate with insurance agents and underwriters to review coverage options premium calculations and policy terms.
- Manage policy documentation endorsements and certificates of insurance requests.
- Maintain accurate client records and policy data in the AMS 360 system.
- Stay updated on industry trends regulations and coverage options to provide informed support and recommendations to clients.
Qualifications
- Proven experience as an Account Assistant or in a similar customer service role within the insurance industry.
- Proficiency with AMS 360 (AAM) software specifically in Commercial Lines functions including $0$100k and $100k$500k policies as well as Commercial COB: Construction.
- Strong understanding of commercial insurance products policy forms and coverage options.
- Excellent communication skills and the ability to build strong relationships with clients agents and underwriters.
- Detailoriented with exceptional organizational and time management abilities.
- Commitment to maintaining confidentiality and acting with integrity in all client interactions.
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Required Experience:
Manager