Quality Control Field Technician

Job Title: Quality Control Field Technician

Classification: FullTime NonExempt AtWill

Reports to: Field Operations Supervisor

Department: Customer Support

Location: Onsite: Yuba City CA.

Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Occasional travel to and work from other Race offices or other offsite locations will be required.

Beware of recruiting scams posing as Race Communications. You can get more information about Race Communications at Race or contact our recruiting team directly.

About Us:

As the leading provider of 10G fiber internet in California Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many nonprofit community advocacy groups we build nextgeneration fiber infrastructure where others wont serving over 30 communities across the state.

Working for Race means being dedicated to bringing cuttingedge fiber internet to rural and urban communities providing opportunities enhancing technology and enabling access for generations to come.

Summary:

The Quality Control Field Technician is responsible for inspecting and evaluating field installations and service work to ensure compliance with company standards industry regulations and customer expectations. This role involves conducting thorough quality checks on completed work orders identifying discrepancies and providing feedback to field teams to improve service delivery. The Quality Control Field Technician works closely with field technicians dispatch and management to maintain high levels of service quality and efficiency. This position requires strong attention to detail technical knowledge of installation processes and the ability to document and report findings accurately. The ideal candidate is proactive communicates effectively and ensures that all field operations meet established quality benchmarks.

This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds personalities and communication skills. This individual should be able to work effectively in a dynamic fastpaced and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently as well as collaboratively with other Race team members across teams and levels of our organization.

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 21 years of age
• High School Diploma or GED or equivalent is required
• A valid drivers license subject to successful verification through a DMV check is mandatory
• Prior experience in quality control inspection or auditing of fieldwork is preferred
• Strong understanding of installation processes equipment and materials particularly in fiber optics cabling or telecommunications infrastructure
• Ability to read and interpret work orders technical diagrams and blueprints
• Ability to work outdoors in various weather conditions perform physical tasks such as climbing ladders bending and lifting equipment
• Familiarity with industry standards safety regulations and compliance requirements for fieldwork installations and equipment handling required
• Experience using field service software and tools for documenting work quality control inspections and reporting
• Proficiency with smartphones tablets and other handheld devices for onsite data entry and communication preferred
• Certifications in areas such as fiber optics (FOA) telecommunications (BICSI) or safety (OSHA) are advantageous but not required
• Understanding of Fiber Optic Networks Basic Telecom and Video required
• Fundamental knowledge of Apple IPAD preferred
• Indepth understanding of GO95 and GO128 Standards required
• 24 years experience in fiber optic home installations or related field required
• Comfortable with traveling to job sites for inspections required
• Willingness to work overtime nights and weekends as needed
• The ability to effectively communicate in English including speaking reading writing and comprehension as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

Skills:

• Proficient use of MS Office applications including Teams Word Excel and PowerPoint; teleconferencing applications
• Functional use of common office equipment computers and office software
• Strong time management skills with the ability to manage priorities and workflow
• Commitment to accuracy and high standards for quality of work
• Ability to work with all levels of team members and management
• Excellent problem resolution and customer service skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Excellent verbal and written communication skills
• Ability to work on complex projects with general direction and minimal guidance
• Versatility flexibility and willingness to work within constantly changing priorities with a sense of urgency
• Good judgement with the ability to make timely and sound decisions
• Highly resourceful teamplayer with the ability to also be extremely effective independently
• Ability to effectively present information and respond to questions
• Ability to distinguish colors and audible tones

Essential Duties and Responsibilities:

Quality Control Inspections:

• Conduct thorough inspections of telecom installations equipment and infrastructure to ensure compliance with industry standards safety regulations and company guidelines
• Performs underground constructions quality assurance
• Completes installation quality control checks on business and enterprise customers
• Performs drop/redrop fiber optic line to client premises

Compliance Assurance:

• Ensures that all telecom installations and services comply with relevant regulations specifications and customer requirements

Troubleshooting:

• Collaborates with field technicians and other teams to troubleshoot and resolve qualityrelated issues promptly
• Performs repairs and completes works during the QC process

Testing and Analysis:

• Performs various tests measurements and analyses to assess the performance and functionality of telecom systems and components

Defect Identification:

• Identifies and document any quality control infractions deficiencies or deviations from established standards during inspections

Reporting:

• Prepares comprehensive and accurate reports on quality control findings including detailed descriptions of identified issues and recommended corrective actions

Documentation Management:

• Maintains organized and uptodate records of inspections test results and quality control reports
• Prepares and submits daily quality control reports
• Reads and reviews work orders to ensure processes are followed
• Writes and maintains reporting
• Maintains and writes SOPs relevant to job roll
• Utilizes CRM for support tickets and trouble ticket resolution

Training and Coaching:

• Provides training and coaching to field technicians and other relevant personnel on quality control procedures best practices and adherence to standards

Continuous Improvement:

• Contributes to process improvement initiatives suggesting enhancements to enhance overall service quality and efficiency

Customer Interaction:

• Interact with customers addressing any qualityrelated inquiries and ensuring their satisfaction with the telecom services provided

Equipment Operations and Site Maintenance:

• Operates mechanized equipment such as a bucket truck excavators and trencher
• Climbs poles up to 40 feet and operates in bucket trucks with 32 plus ladders
• Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
• Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery:
  • Bucket Truck: 350pound manufacturers maximum load capacity
  • Ladders: 300pound manufacturers maximum load capacity

Vehicle Maintenance and Travel:

• Maintains vehicle/equipment preop/postop to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job
• May be required to work overtime after hours on weekends for emergencies or be oncall as needed to ensure work is completed

Safety Awareness and Compliance:

• Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
• Understands completes and signs off all prejob safety planning tools at the start and end of the shift; completes all required safetyrelated paperwork
• Understands and responds appropriately to all safety hazards and warning devices (e.g. backup alarms smell of smoke fumes odors different colored warning tags warning sirens)
• Upholds a secure work environment by adhering to regulations procedures and company policies ensuring safety standards are consistently maintained

Equipment Calibration:

• Operates and ensure that testing equipment is properly calibrated and maintained for accurate and reliable quality control assessments

Collaboration:

• Collaborates with crossfunctional teams including engineering operations and customer support to facilitate effective communication and resolution of qualityrelated issues
• Provides coaching and training for employees regarding failed quality control infractions
• Obtains information about locations and assigned tasks through dispatch software and/or communication with personnel
• Assists field operations with trouble tickets drops or installations when needed

Industry Awareness:

• Stays updated on industry trends technologies and best practices related to telecom quality control to enhance knowledge and expertise

Other duties as necessary may include but are not limited to:

• Successfully complete assigned training and examinations as well as participate in ongoing performance and development reviews and goal setting
• Be available to participate in internal or external meetings special functions and professional development opportunities
• Crosstrain and share knowledge with other team members
• Support routine tasks
• Maintain a professional appearance hygiene and demeanor
• Performs other related duties as assigned by management

As Part of Our Team You Will Enjoy:

• 100 Employerpaid medical dental vision and life for all our employees
• 401 (k) with 100 Employermatched up to 4 of your annual income
• Generous paid time off including sick vacation holiday and birthday pay
• Company provided equipment including uniforms safety tools vehicle and tech
• Free Race highspeed internet and phone service where available

All offers of employment are contingent until all preemployment requirements are met. These requirements may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.

Background Check: Race Communications is a Fair Chance employer abiding by Federal and applicable state Fair Chance Act (s) for all applicants and additionally abides by the LA County Fair Chance Ordinance if you are applying for a position (is) associated with our Lancaster or Palmdale offices. Except as otherwise permissible under applicable laws you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. Race will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job and will also consider potential mitigating factors including but not limited to evidence and extent of rehabilitation recency of the offense(s) and age at the time of the offense(s). If asked to provide information about a conviction history any convictions or court records which are exempted by a valid court order do not have to be disclosed.

All new employees will participate in the mandatory Speedway to Success (Speedway) orientation at one our offices. The duration of the Speedway program spans from 13 weeks depending on the position. During Speedway the schedule will vary; you may not work full 8hour days and there may be off days. For those working remotely virtual attendance will depend on position requirements. Further details will be provided to you during the interview process and before your start date.

Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation) with the skills experience and dedication to excel in their roles without regard to race religion color sex/gender (including pregnancy childbirth breastfeeding or related medical conditions) sex stereotype gender identity/gender expression and sexual orientation national origin ancestry physical or mental disability medical condition genetic information/characteristics marital status/registered domestic partner status age sexual orientation reproductive health decisionmaking military or veteran status or any other basis protected by federal state or local law ordinance or regulation.

To arrange reasonable accommodation(s) for qualified individuals with disabilities please contact to initiate the interactive process.

Updated: 01/2025