Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Representative Canada
Areyou someone who can work quickly efficiently and multi task who has exemplarycustomer service skills and thrives under pressure If this begins to describeyou then this new opportunity in our Canadian internal sales team may be rightfor you.
What isthe role
Reporting to and working closely with theoperations manager you will liaise extensively with both external and internalcustomers including the Canadian external sales team and have the following responsibilities:
Handling inbound and outbound calls in aprofessional manner
Processing sales orders received by phone fax andemail
Ensure accurate pricing and discounts are appliedto corresponding customer accounts and orders
Resolving customer objections/ queries
Producing and sending customer invoices
Developing and maintaining customer relationships
Monitor and update customer contact informationwithin our database
Develop an indepth understanding of our inventorylevels and purchasing processes liaising with our UK and US operations teams ona daily basis
Provide support to our external sales team as andwhen required
Liaising with credit control on overdue accountsand various other departments across the business
Taking part in and running seasonal promotions
Carrying out any additional administrative dutiesfor the department as required
Help customers determine order lead times orderstatus and tracking information if requested
Please note the office location of the businesswill relocate from Mississauga Ontario to Oakville Ontario during May 2025.
Who youare
To be considered for the position you must be ableto offer the following:
Strong customer service communication and interpersonalskills and an ability to build strong working relationships with internal andexternal customers
Fluent English language skills (both written andverbal communication).
The ability to speak French is desirable
A high level of organisation with a methodicalapproach and ability to follow through processes
Good computer skills in particular Excel &Outlook
An ability to work on your own initiative and havea positive cando attitude as well as being a team player whoworks well in a demanding and challenging environment
An ability to think ahead and work under pressure tohandle complex and technical enquiries
Excellent attention to detail and level of accuracy
A good telephone manner
Who are Gripple
We manufacture a patented range of wire joiners andtensioners sold internationally into the construction and agricultural markets.Our head office is in Sheffield UK where we have three worldclassmanufacturing sites and we have expanding sites in Mississauga (Canada) Obernai(France) Aurora (USA) Kobe (Japan) and Delhi (India). We take pride in doingthings differently; that is why we are a globally recognised brand and why wechallenge over 500 employees across the world to stamp their own footprint onthe Gripple Spirit.
What we offer
The benefits package includes extensive initial and ongoing training acompetitive basic salary 20 days vacation plus Christmas closedown (circa 25days total) an 8 noncontributory RRSP life assurance private healthinsurance healthcare spending account and a share purchase scheme.
Why we aredifferent
Youwill be joining a business that is owned by its employees. You will be expectedto become a stakeholder in the business which entitles and indeed requiresyou to challenge offer ideas take the initiative and contribute to positivechange.
Closing date for applications March 14 2025
Required Experience:
Unclear Seniority
Employment Type
Full Time
