Warranty Advisor
Warranty Advisor
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1 Vacancy
Job Description
Overview
Job Vacancy: Warranty Advisor
- Location: Motherwell South Lanarkshire
- Salary: 28000pa
- Hours: 42 hours per week between Monday to Friday 08:00 to 17:30
About the Role
Lookers Jaguar Landrover are recruiting for a Service and Warranty Advisor to join our Service Team. Our Advisors play an important role in providing our customers with a personalised premium experience as they come back to us time and time again for servicing MOT and repairs. It is their job to demonstrate their knowledge and expertise so that our customers have all the information they require when making decisions about the servicing of their vehicle.
This role is fundamental within our Aftersales department! Daytoday youll be responsible for processing warranty claims ensuring all customer records are accurate and liaising with customers facetoface over the phone and via email. We are looking for an individual with a customer service or admin background serviced to perfection!
If youre passionate about customer service and thrive on representing an innovative brand this role is made for you. Youll be part of a closeknit team with full support from management to help you grow. This is a truly amazing role that will give the right person the chance to develop their career with a market leader!
Key Responsibilities
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Maintaining accurate customer records and updating the systems when any bookings have been made
- Examine completed warranty repair orders and preparing claim forms & supporting material
- Ensure maximum return from the manufacturer for all warranty work including the issue of credit notes and associated paperwork
- Review warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests of the Dealership manufacturer and customer
- Keep accurate records of warranty submissions credits rejections and customer contributions toward goodwill claims
- Adhoc administration tasks as given from the Aftersales Manager
Skills & Competencies
- Exceptionalcommunication skills with a customerfirst approach
- Strongteamworking abilities alongside effectiveorganisation and time management
- Confidence working in afastpaced targetdriven environment
- Serviceadministrator experiencegained from a leading automotive dealer is desirable. Technical knowledge would be an advantage also.
- Youll be energetic have awarm personalityand a real passion for delivering afirstclass customer experience
- Previous Automotive Warranty experience is essential and experienceusingKerridge / ADPwould be an advantage as well as havingknowledge of other essential dealer systems.
What We Offer
- Competitive salaryof 25000 basic
- Comprehensivetraining and development opportunities with room to grow within Lookers
- A welcoming inclusive and supportive workplace culture focused on excellence and employee wellbeing.
Why Lookers
At Lookers we dont just hire people; we invest in them. By joining our team youll gain access to opportunities for professional growth work with industryleading brands and contribute to delivering exceptional service to our customers.
Ready to take the next step in your careerApply todayand lets achieve great things together!
About Us
We are one of the top automotive retailers in the UK proudly representing 32 manufacturer brands selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We firmly believe that our people are our mostvaluable asset. We value the commitment they make to the business which is why weare continually working toprovide a market leading rewards and benefits package.
- Competitive salaries with clear pay scales in place as you develop
- Generous annual leave allowance that increases with length of service
- Enhanced maternity leave adoption leave 6 months full pay) and paternity leave 2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost eye care scheme and discounted shopping vouchers
- Employeeassistance programme and free access toSmart Healthgiving employees and their immediate families access to 24/7 GP services to support well being
Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination is inclusive and empowers our people to bring their whole self to work and reach their full potential.
If your application issuccessfulwe will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment address credit historyandastandardcriminal recordcheck. For roles that require you to drive adrivers licence checkwill also be carried out.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
