Operational Compliance Manager
Operational Compliance Manager
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Job Description
Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at Casumo where you are invited to be your authentic YOUMO!
Company Overview:
Welcome to Casumo your passport to a world of fun excitement and responsible gaming. Were an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce A blend of innovation security and a dash of playful charm.
Nowadays were on the hunt for a dynamic and strategic Operational Compliance Manager!
Position Overview:
Were on the lookout for an Operational Compliance Manager to keep Casumo ahead of the curve when it comes to compliance across all business functions. Youll play a pivotal role in managing a team of Compliance Officers overseeing escalations and ensuring our marketing affiliate and operational compliance standards are rocksolid.
In this role youll be the goto expert for handling compliancerelated escalationsfrom marketing approvals to customer disputes and regulatory checks. Youll work closely with various teams including Ambassadors Risk Fraud & Payments and thirdparty partners ensuring every aspect of our operations aligns with regulatory expectations.
This is a great opportunity for a proactive compliance professional with strong leadership skills and a sharp eye for risk management. If you thrive in a fastpaced highly regulated environment and love turning compliance challenges into seamless processes this is your time to shine.
Responsibilities:
Oversee and support Compliance Officers assisting in the management of their daily workloads and ensuring smooth operations.
Handle escalations related to operational compliance issues providing guidance and resolution strategies.
Manage escalations from various operational teams (e.g. Ambassadors Risk Fraud & Payments) to ensure compliance across business functions.
Handle escalations arising from compliance assurance procedures including affiliation website testing marketing and procedural checks.
Ensure marketing compliance by reviewing and approving advertising materials and providing clear guidelines for adherence.
Monitor affiliate compliance ensuring partners follow regulatory requirements and company policies.
Oversee the onboarding process for thirdparty vendors and partners ensuring compliance with regulatory standards.
Handle Level 3 escalations on customer complaints ensuring regulatory compliance in resolutions.
Oversee Alternative Dispute Resolution (ADR) processes ensuring fairness and regulatory adherence in dispute resolutions.
Manage compliance aspects of game release and certification processes ensuring all necessary regulatory approvals are in place.
Review and conduct compliance analysis of new features and initiatives provided by the business assessing potential regulatory risks.
Work closely with operational business teams to maintain and enhance a strong compliance framework.
Requirements:
Min. 3 years of experience in compliance regulatory affairs or operational risk management.
Experience in managing compliance teams workflows and escalations.
Strong background in marketing and affiliate compliance particularly within regulated industries.
Experience handling customer disputes regulatory complaints and ADR processes.
Familiarity with game certification and regulatory approval processes is an advantage.
Required Skills & Competencies:
Strong leadership and team management skills with the ability to oversee and mentor compliance officers.
Excellent problemsolving and decisionmaking abilities particularly in handling complex escalations.
Indepth knowledge of marketing regulations affiliate compliance and customer dispute resolution processes.
Strong understanding of thirdparty vendor compliance and due diligence procedures.
Highly detailoriented and organised with the ability to manage multiple tasks and deadlines effectively.
Ability to collaborate with crossfunctional teams and external regulatory bodies.
Proficiency in compliance monitoring tools and risk assessment frameworks
Think were a good match Apply now!
The Perks (Malta Office)
Being a part of the Casumo group provides an unparalleled experience. Youll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that youll enjoy:
Private health insurance
Wellness incentives including a fitness allowance and mental wellbeing services
Flexible national holidays: public holidays mean more time off choose how and when to enjoy them!
2 weeks Work From Anywhere 10 days) increased to 4 weeks 20 days) after longer duration of employment within the Company: explore the world while working remotely
Gourmet lunches and healthy snacks prepared by our inhouse chef
Variety of discounts from local vendors
Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
A range of training courses known as Casumo College for continuous learning and growth
Social events for building strong relationships with colleagues from all across the organisation
Our ABC values:
ASPIRE
At Casumo aspire means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions and comfort zones are out of bounds. Mediocrity Left behind. Our mantra Dream big aim high and always be ready for the next adventure in innovation.
BELIEVE
Belief at Casumo isnt just a feelgood sticker; its the glue that binds us. Turning me achievements into we victories were a tightknit crew of dreamers doers and relentless supporters. With a highfive arsenal and a trusty cheerleading squad were on a mission to prove that together were not just strong; were Casumo strong.
CARE
Care is our secret ingredient the cherry on top of our game. Its not only about ensuring our players have a blast (responsibly of course); its about weaving a fabric of support so tight even the toughest challenges cant tear us apart. From tailoring player experiences to being there for each other were all about creating memorable moments.
Employment Type
Full Time
