Regional Product Expert
Regional Product Expert
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The product expert is the TOGO person for all technical related questions both internal and external on assigned platforms. You have the ability to relate to customers their views and issues locally and in other countries and cultures. You use your excellent technical problemsolving troubleshooting and followup skills to achieve a high customer satisfaction. You provide high level technical trainings both internal and external and you are a gatekeeper on technical
What youll be doing:
- As a product expert you act as technical interface between customers service sales and global solutions.
- You support in technical issues and dispatch solutions to our service organization.
- You actively help clarification offers spare parts and help estimating required service time to fix issues.
- You provide technical support remote service and telephone service for both customers and Field Service Engineers
- You provide technical trainings and actively participate in creating training tools & documentation
- You manage proactively customer escalations ensuring pain point are address structurally.
- You actively support new product integration and help ensuring that our field service engineers have the necessary support & training before a product launch.
- You take ownership of support cases organize and monitor the resolution in a timely manner
- You support and promote a safety first culture throughout the team company and at customers sites.
- You spend about 20 of your time at customers 40 desk support 20 process and platform improvement and 20 training.
Qualifications :
To be a successful Product Expert you will have:
- Education/Background: A bachelor degree in Electronical or ElectroMechanical Engineering
- 35 years relevant experience is a must preferably on Air and Belt base machines
- Motivate delegate show people the right direction
- Organizational skills experience in leading
- Excellent technical problemsolving troubleshooting and followup skills
- Strong communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user friendly manner
- Ability to relate to customers views and issues locally and in other countries and cultures
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
