Translate business needs and plans into capacity and performance requirements for services and ICT infrastructure, and to ensure that future capacity and performance needs can be fulfilled.
Manage, control and predict the performance and capacity of operational services.
Initiate proactive and reactive action to ensure that the performances and capacities of services meet their agreed targets.
Manage, control and predict the performance, utilization and capacity of IT resources and individual IT components
Provide other Service Management processes with information related to service and resource capacity, utilization and performance.
Submitting change requests to change management as required.
Managing KBR and subcontractor subject matter experts
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