Fulfillment Point Manager

Job Description

• Managing all FP Operations on a daily basis.
• Ensure orders are being filled and shipped timely and accurately.
• Following up that the FP team members are completing their tasks on time.
• Prevents product damage and shrinkage, accidents, and occupational hazards.
• Effectively monitors flow of goods through the stock management system.
• Maintain a clean and safe work environment.
• Provides clear direction and general guidance to the FP staff in the implementation of procedures, and ensures that these are translated and enforced into action to meet operational goals.
• Develops and implements business process initiatives to optimize FP operations in accordance with overall business objectives.
• Prepares necessary SOP’s for fulfillment processes.
• Help analyze current operations and make recommendations on ways to improve.
• Manages and provides weekly reporting.
• Assist in growing our customer base by providing excellent service.
• Maintains the highest standards of customer service by immediately attending to and resolving customer issues.
• Keeping track of his team performance and area demand.
• Training new employees and providing ongoing assistance to existing employees
• Coordinates with Customer experience for any orders- related issues.

Job Requirements

• Proven record of leadership position in fulfillment operations.
• Proven history of effective management skills.
• Exposure to warehouse physical storage operations.
• Good command of the English language.
• Proficient using Microsoft Office package.
• Working knowledge of inventory management systems.
• Ability to multi-task.
• High attention to detail.
• Possess excellent verbal and written communication skills.
• Participate in cross training and continuous skill development.
• Must be able to occasionally work weekends and after-hours during peak times (this is non-typical).