Application Support ....
Application Support Engineer
Posted on :
08-05-2021
Employer Active
2 Vacancies
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Job Description
Req ID : 580954
Job Description
- Managing ticket workload across several customers, escalating issues where appropriate and providing resolution to issues
- Troubleshooting issues in the product.
- Ensuring reviews are fully documented and actions are raised and fulfilled
- Being involved in changes to the service operation tools, processes and working practices.
- Identifying opportunities that can improve efficiency of business and technical processes.
- Including all other duties as may arise from time to time and as may be assigned.
Job Requirements
- BSc/MSc degree in Computer Science, Engineering, Mathematics or a related subject.
- At least 1 year of experience as an Application support.
- English Fluency is a Must.
- Flexible with working (US & EU) time zone.
- Excellent customer communication skills.
- Experience troubleshooting front-end platform issues.
- Experience using Zendesk in a support environment/Chat Support Applications or any other ticketing platform.
- Experience escalating tickets and working with engineering teams.
Employment Type
Full Time
Company Industry
Department / Functional Area
Software Development / Application Development (IT Software)
Key Skills
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