Senior IT Specialist

Job Description

Responsibilities

• Act as a technical escalation point and take lead on sensitive client issues that require immediate escalation and attention.
• Design, implement and recommend technology solutions including directory, messaging, database, systems management, server virtualization, network storage and security to clients.
• Provide skilled independent help-desk capabilities by phone, remote or face-to-face with our clients.
• Debug complex problems.
• Independently install and upgrade desktop and networking software and hardware as needed.
• Maintain detailed awareness and understanding regarding current software and technical procedures.
• Perform complex network functions.
• Interface with third party vendors to assist with problem resolution.
• Adhere to all company internal policies and procedures.
• Work the required hours to complete assigned tasks

Job Requirements

Education/Experience/Skills Requirements

• Bachelor's Degree in Computer Science or a related field from an accredited university
• 3-5 years of technical experience with increasing responsibility
• Microsoft Exchange and Active Directory design, implementation and administration skills are required
• Backup & Disaster Recovery planning and implementation skills are required
• Network storage (SAN, NAS, Backup) experience required.
• HyperV/VMware Server Virtualization experience required.
• Scripting, Powershell, and coding skills are a plus
• Senior Level Industry Certifications