Level 1 Tech Support ZR21693JOB
Level 1 Tech Support ZR21693JOB
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USD 870 - 870
1 Vacancy
Job Description
This is a remote position.
- Provide friendly tech support to customers and employees on the MS 365 Suite
- Emphasis on MS Outlook and MS Teams
- Able to communicate clearly with customers and employees
- Handler tickets and document cases using AutoTask
- Troubleshoot common software/networking issues
- Redirect complex issues to higher level technicians
- Document support cases thoroughly
- Follow up with users on issue resolution
- What an IP address is and how it s used
- What DNS is and its purpose
- How to resolve basic network issues at the local device level (LAN VPN etc.
- Experience working in a teambased technical setting preferably within an MSP (Managed Service Provider) or a structured helpdesk environment
- Familiarity with utilizing a knowledge base (e.g. ITGlue)
Requirements
- 1 2 years of experience in a technical support/helpdesk environment
- Strong soft skills able to communicate clearly with both customers and internal teams
- Customer service mindset must value and prioritize delivering outstanding support
- Experience with Autotask or similar CRM
- Any exposure to Azure or AVD Azure Virtual Desktop (Not Required but Nice to Have):
Benefits
Independent Contractor Perks
- Permanent workfromhome
- Immediate hiring
- Steady freelance job
1 2 years of experience in a technical support/helpdesk environment Strong soft skills able to communicate clearly with both customers and internal teams Customer service mindset must value and prioritize delivering outstanding support Experience with Autotask or similar CRM Any exposure to Azure or AVD, Azure Virtual Desktop
Employment Type
Full Time
