Service Sales Representative focuses on selling services building client relationships and ensuring customer satisfaction often working with existing clients to identify new opportunities and drive revenue.
Heres a more detailed breakdown of a Service Sales Representatives role:
Key Responsibilities:
Building and Maintaining Client Relationships:
Service sales reps are responsible for nurturing and growing relationships with existing clients to ensure they receive exceptional service and to identify potential new sales opportunities.
Identifying and Qualifying Leads:
They actively seek out and qualify potential new customers or opportunities within existing accounts.
Understanding Customer Needs:
They must be able to thoroughly understand customer needs challenges and goals to tailor service offerings and solutions.
Presenting and Demonstrating Service Offerings:
They present and demonstrate the companys service offerings highlighting their value and benefits to potential clients.
Negotiating and Closing Sales:
They negotiate pricing terms and conditions and work to close deals and secure new business.
Providing Excellent Customer Service:
They are the point of contact for customers addressing inquiries resolving issues and ensuring a positive customer experience.
Maintaining Accurate Records:
They keep detailed records of sales activities customer interactions and performance metrics in a CRM system.
Achieving Sales Goals:
They are responsible for meeting or exceeding individual and team sales targets.
Staying Informed:
They must stay uptodate on industry trends product updates and competitor activities to effectively position the company in the market.
Collaborating with Internal Teams:
They work closely with other departments including marketing customer support and operations to ensure seamless client integration and satisfaction.