Customer Service - TL
Customer Service - TL
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5-10years
5 - 10
1 Vacancy
Job Description
Customer Support: Respond to customer inquiries via phone email live chat and social media platforms ensuring prompt and professional service.
Product Inquiries: Assist customers with productrelated questions provide detailed information about specifications availability and pricing.
Order Management: Assist with order tracking returns exchanges cancellations and issue resolution related to deliveries.
Issue Resolution: Handle customer complaints and issues with a positive attitude working to resolve concerns in a timely manner.
Customer Satisfaction: Ensure all customers interactions are handled with care accuracy and professionalism aiming for customer satisfaction and loyalty.
Order Processing Support: Assist with order processing including confirming payment handling product shipping and logistics concerns and ensuring accurate order fulfillment.
Product Feedback: Gather customer feedback and provide insights to the management team to improve the overall customer experience and product offerings.
Requirements
Minimum 5 year of experience 2yrs as Team lead.
Good communication skills with fluency in English
Experience servicing a Domestic customer base
Airline Travel and Resorts experience required
Should be able to read fare Rules & Penalty.
Able to learn new process quickly and adaptable to change
Comfortable making outbound and taking inbound calls
Minimum 5 year of experience 2yrs as Team lead. Good communication skills with fluency in English Experience servicing a Domestic customer base Airline, Travel and Resorts experience required Should be able to read fare Rules & Penalty. Able to learn new process quickly and adaptable to change Comfortable making outbound and taking inbound calls
Employment Type
Full Time
