IT Change Manager

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk it stands as the central authority and shared service delivery hub orchestrating all operational workflows processes procedures and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that place AI continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting selfservice and automation we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers.

We are seeking an experienced and resultsdriven ASPIRE Managed Service Global Service Centre Change Manager who is accountable for the Change Enablement practice which supports the

entire ASPIRE Managed Service and its customers. This role ensures that all changes to IT services and infrastructure are managed in a controlled and efficient manner comply with change management policies are performed with a minimum of disruption to business operations and align with organizational goals.

Key Responsibilities:

• Develop and implement the Change Enablement practice in line with ITIL best practices in partnership with ASPIRE Managed Service stakeholders.
• Responsible for creating a roadmap and Continual Improvement of the practice.
• Maintain the relationship with the ITSM Tooling team to ensure the Change Enablement practice is aligned.
• Maintain and produce documentation and training materials
• Present the practice and procedures along with evidence of effective governance to certification and accreditation audits e.g. ISO 20000 Azure MSP Oracle CSP
• Monitor and report on the effectiveness of the Change Enablement practice
• Collaborate with other IT teams to ensure seamless integration of changes.
• Ensure all changes are documented communicated and comply with ITIL standards.
• Assess prioritize and evaluate proposed change requests across the IT ecosystem. Ensure the Configuration Management Database (CMDB) is maintained as a result of change implementations.
• Monitor and track the progress of change requests through their entire lifecycle.
• Lead and conduct Change Advisory Board (CAB) meetings to discuss and approve highrisk changes. Conduct postimplementation reviews of failed changes to establish lessons learned to be addressed through the Continual Improvement and Problem Management practices.
• Generate detailed reports on Change Enablement practice metrics and performance.

Qualifications :

• Strong understanding of ITIL framework and change management processes.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Strong analytical and problemsolving abilities.
• Proficiency in using IT service management tools.
• Strong leadership and team management skills.
• Flexibility to work outside regular business hours if necessary.
• ITIL v4 Foundation Certificate.
• ITIL Intermediate or Expert Certification CCMP APMG Change Management would be beneficial.
• Additional certifications in project management (e.g. PMP PRINCE2 Agile) could be beneficial.
• Minimum of 5 years of experience in IT change management or a related field.
• Experience of working in a Managed Service Provider (MSP)
• Proven track record of managing complex IT changes in a large organization.
• Experience with IT service management tools (Service Now would be particularly sought after).

Additional Information :

Why Version 1

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability.

• Share in our success with our Quarterly PerformanceRelated Profit Share Scheme where employees collectively benefit from a share of our companys profits.
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
• Flexible/remote working Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance.
• Financial Wellbeing initiatives including; Pension Private Healthcare Cover Life Assurance Financial advice and an Employee Discount scheme.
• Employee Wellbeing schemes including Gym Discounts Bike to Work Fitness classes Mindfulness Workshops Employee Assistance Programme and much more. Generous holiday allowance enhanced maternity/paternity leave marriage/civil partnership leave and special leave policies.
• Educational assistance incentivised certifications and accreditations including AWS Microsoft Oracle and Red Hat.
• Reward schemes including Version 1s Annual Excellence Awards & CallOut platform.
• Environment Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity inclusion and belonging schemes.

And many more exciting benefits drop us a note to find out more.

#LIPR1

Remote Work :

No

Employment Type :

Fulltime