Mercedes-Benz Service Advisor
Mercedes-Benz Service Advisor
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Job Description
Join our team at MercedesBenz in Tulsa Oklahoma as a Service Advisor. Were looking for a professional and customerfocused individual to serve as the primary liaison between our valued clients and our service department. In this role youll combine your automotive expertise with exceptional customer service skills to ensure a premium experience for MercedesBenz owners.
- Greet customers and assess their service needs scheduling appointments and explaining repair processes
- Perform vehicle walkarounds with customers to identify and document service requirements
- Communicate effectively with technicians to ensure accurate diagnosis and timely completion of repairs
- Provide detailed explanations of recommended services and repairs to customers ensuring they understand the value and necessity of the work
- Prepare accurate cost estimates and obtain customer approvals for all services
- Monitor the progress of repairs and keep customers informed throughout the service process
- Handle customer concerns and complaints professionally working to find satisfactory resolutions
- Maintain uptodate knowledge of MercedesBenz vehicles systems and service procedures
- Utilize automotive diagnostic software and CRM systems to manage customer information and service histories
- Collaborate with parts department to ensure availability of necessary components for timely repairs
- Assist in maintaining a clean and organized service area
Qualifications :
- 2 years of experience in automotive service advising preferably with luxury brands
- Experience with MercedesBenz vehicles preferred
- High school diploma or equivalent required; Associates degree in Automotive Technology or related field preferred
- MercedesBenz Service Advisor Certification is a plus
- Excellent communication skills both verbal and written
- Strong customer service orientation with a focus on building and maintaining client relationships
- Proficiency in automotive CRM systems
- Indepth knowledge of MercedesBenz vehicles and systems is a plus
- Ability to explain complex technical information in easytounderstand terms
- Exceptional time management and organizational skills
- Detailoriented with a commitment to accuracy in all aspects of work
- Valid drivers license
- Familiarity with the automotive industry and luxury vehicle market
- Ability to work in a fastpaced environment and handle multiple priorities
- Commitment to ongoing learning and staying updated on MercedesBenz products and services
Additional Information :
Benefits for full time employees include but are not limited to: Medical Dental Vision Life and AD&D Disability EAP 401(k) PTO Paid Vacation Paid Holidays Employee Discounts
Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race religion sex sexual orientation gender identity age national origin ancestry citizenship disability or veteran status.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
