Digital Adoption manager
Digital Adoption manager
Posted on :
02-04-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Content Creation: Develop highquality engaging informative digital content including tutorials guides (some role specific) and walkthroughs to support users in navigating our software platforms leveraging preexisting content and knowledge from software SMEs.
- User Experience Enhancement via Web Analytics: Utilise Microsoft Clarity and PowerBI to view usage metrics and insights helping to understand user behaviour and improve the digital adoption process. Continuously improve the enduser experience by identifying pain points and providing solutions through effective digital adoption strategies. Leverage PowerBI to analyse and visualize data providing actionable insights to enhance user experience and adoption strategies.
- Training and Support: Conduct regular training sessions and provide ongoing support to a small community of Digital Adoption Product content creators to ensure proficiency (including live demos webinars and handson workshops). Provide continuous support through a dedicated helpdesk or support team to address any issues or questions users may have.
- Superuser of VisualSP: Become an expert in using VisualSP to create and manage digital adoption content.
- Supplier management: Manage and lead the relationship with the vendor via their own customer success team.
- Feedback Loop: Implement feedback loops and gather and analyze user feedback to inform future content creation and process improvements.
- Performance Metrics: Monitor and report on the effectiveness of digital adoption initiatives using data to drive continuous improvement.
Location: DELHI
Employment Type
Full Time
Key Skills
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