Junior CCaaS Application Architect
Junior CCaaS Application Architect
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Job Description
We are seeking a Junior CCaaS Application Architect to help maintain the integrity of the customers infrastructure. This role requires a deep understanding of contact center solution components and their interactions staying up to date with technological advancements and collaborating with business units to drive continuous growth and optimization.
This project involves partnering with a top 5 Canadian bank to transform its contact center environment and enhance the overall customer experience. You will play a key role in designing and shaping the future of their Contact Center ecosystem.
Responsibilities:
- Leading the functional design and development of application systems across all technologies and platforms in the Contact Center Ecosystem.
- Providing consultation for senior management on a wide spectrum of existing and emerging infrastructure technologies.
- Translating user requirements into process and data requirements and developing solutions for the business with farreaching impact.
- Providing technical leadership to develop precise steps and processing logic across all platforms ensuring the designed specifications achieve business needs.
- Offering comprehensive technical consulting to other IT senior management and technical teams.
- Making technology selection decisions in situations where business requirements are not completely defined.
Qualifications :
- 13 years of Enterprise Level Contact Center technology and domain experience.
- 13 years of Application Architecture experience.
- 13 years of leadership experience including developing and presenting to varying levels of Leaders.
- Experience with multiple Contact Center vendor solutions covering: Voice (IVR Outbound Dialer and Routing) Omnichannel (SMS/email/chat) Call Recording Speech Analytics Quality Management Workforce Management Real Time and Historical Reporting Fraud Detection/Management Natural Language and TexttoSpeech.
- Knowledge in cloud architecture (Google Microsoft Amazon).
- Ability to create advanced design documents including Conceptual Architectures.
Nice to have:
- Experience with AI/BOT development and integrations (i.e. Google Dialogflow Amazon Lex IBM Watson).
- Ability and willingness to learn new technology and evolve to current technology trends.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99 project success rate and more than 30 yearoveryear revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular teambuilding company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
