Front Office Manager
Front Office Manager
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Job Description
As Front Office Manager you will be responsible for overseeing the daytoday operations of the front office and leading a team dedicated to delivering a consistently exceptional guest experience. Youll be an inspiring leader responsible for developing and motivating your team fostering a positive and highperforming work culture and ensuring that every guest interaction meets the highest luxury standards.
The successful candidate will have a unique opportunity to make their mark and shape the success of this exciting property. This careerdefining role provides a chance to develop your professional hospitality career within Australias largest hotel group Accor and offers a pathway to senior operational leadership roles in the future. This is a fantastic opportunity to be part of a prestigious luxury brand where your leadership will shape the guest experience and your teams success.
Key Responsibilities:
Lead mentor and inspire the front office team to deliver exceptional service and exceed guest expectations.
Act as a role model for your team setting a high standard for professionalism efficiency and guest interaction.
Oversee the guest checkin and checkout process ensuring each interaction is efficient warm and tailored to the individual guests needs.
Anticipate and exceed guest expectations personalising their experience through attention to detail and an understanding of their preferences.
Provide ongoing coaching and feedback to team members supporting their growth and career development.
Handle any guest concerns or complaints with empathy professionalism and a solutionfocused approach.
Work closely with other departments to ensure seamless communication and efficient operation across the hotel.
Implement training programs that equip your team with the skills and knowledge needed to exceed guest expectations.
Develop and implement service standards that ensure personalised experiences and contribute to guest loyalty.
Maintain a strong focus on building relationships with returning guests and VIPs ensuring they feel valued and recognised at every interaction.
Monitor front office operations and departmental performance ensuring smooth operations and efficient resource management.
- Be flexible and willing to work mornings evenings and overnights (if necessary) across the 7 days to ensure service standards expected are being achieved.
Qualifications :
- Previous experience in a front office or guest services leadership role within a luxury hotel environment.
- Strong leadership abilities with a focus on people management team development and performance coaching.
- Excellent communication and interpersonal skills with the ability to engage and inspire your team.
- An energetic teamfocused and cando attitude
- Strong organisational and timemanagement skills with the ability to handle multiple priorities.
- A natural ability to build and maintain internal and external client relationships
- Enthusiasm to connect with guests and to hear their story
- Experience with Opera Cloud PMS is highly regarded
Additional Information :
Whats in it for you
- Great benefits worldwide accommodation and food & beverage discounts from you first day Chadstone shopping centre discounts free nights accommodation on your anniversary with Accor Employee Assistance Program discounted health insurance
- Live in Melbournes SouthEast Work close to home and avoid the CBD
- Endless learning & career development opportunities with Australias largest hospitality group Accor
- Industryleading training and development opportunities with Accor Academy
- Be part of a dynamic hotel environment with a supportive and fun team
Apply now to begin your journey with Hotel Chadstone Melbourne MGallery we look forward to receiving your application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
