Front Desk Agent
Front Desk Agent
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Job Description
You are the beginning of an exceptional guest experience. As a Front Desk Agent you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions care in guest room selection and knowledge of the hotel will ensure our guests have a lasting memory of their visit.
What is in it for you:
- Competitive salary and flexible benefit plans
- Generous PTO allowances
- Employee rates at Accor properties in NCA region
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH
What You Will Be Doing:
- Greet guests upon arrival with a warm and sincere welcome
- Perform all functions of guest registry including check in and check out updating reservations and guest profiles to 100 accuracy swift but correct room assignment while meeting luxury standards
- Issue keys while ensuring utmost safety and confidentiality
- Maintain and protect guest privacy and discretion
- Settle guest accounts while ensuring all services standards are followed
- Maintain a company issued bank and accurately report receipts daily while adhering to company cash handling policies
- Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
- Drive revenue through room upsells and crosspromotion of other hotel outlets
- Builds strong rapport with support departments
- Create reservations for guests who are at the desk or who call in after hours
- Consistently offers professional engaging and friendly service
- Resolve guest issues and inquires and escalate to Supervisor or Manager when appropriate
- Other duties as assigned
Qualifications :
Your Experience and Skills Include:
- Ability to work all shifts including mornings evenings overnights weekends and holidays
- Previous experience in Front Office operations in a luxury setting an asset
- An operational knowledge and proficiency in Front Office SystemsMicrosFidelio and Microsoft Office suite (Word Excel PowerPoint)
- Proficiency in English required bilingual is an asset
- Excellent written/verbal communication coaching and interpersonal skills
- Strong guest service orientation utilizing empathy and creative thinking
- Ability to work well under pressure
- Thrives in a fastpaced environment
- Desire to work as part of a large diverse team
- We are a dogfriendly property comfortability to work around animals and animal dander is necessary.
- Frequent walking and standing during shift
- May occasionally exert up to 25 pounds lift carry push or pull objects
- Must have proof of valid U.S. work authorization.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
