Customer Adoption Specialist - French-Fluent
Customer Adoption Specialist - French-Fluent
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Job Description
Customer Adoption Specialist FrenchFluent
(f/m/d)
Your contribute to a #zerodowntimefuture
As a Customer Adoption Specialist your mission will be to help clients successfully adopt predictive maintenance into their day to day operations using the solutions provided by Stratio.
Your mission
Your mission will be to drive the successful adoption of predictive maintenance for Stratios clients by acting as a partner and consultant. The role involves understanding client organizations indepth managing their projects at various stages and ensuring they achieve maximum value from Stratio.
As you ramp up you will be assigned client accounts to work with. You will manage projects with clients in different stages of their lifecycle. Some are just starting their projects with us and some will be long standing clients. Indepth understanding of each client organization and business will be expected from you.
You will be part of the Customer Enablement team which mission is to help clients successfully adopt predictive maintenance into their day to day operations.
As Customer Adoption Specialist you will
Customer Ownership
- Engage deeply with the client to understand contracts key stakeholders bid opportunities fleet composition and repair & maintenance processes.
- Monitor account risks opportunities and renewal timelines.
- Identify and address customer sentiment to maintain high satisfaction levels.
Client Enablement & Support
- Onboard and ramp up clients following the Stratio Deployment approach.
- Conduct steering committee meetings document outcomes and ensure followup actions.
- Lead condition monitoring sessions to identify savings analyze vehicle failures/repair data and optimize product usage and value.
- Ensure all accounts are guided to implement API integrations effectively.
- Manage all account and customer journey processes ensuring a seamless and professional experience from onboarding to offboarding maintaining compliance and customer satisfaction at every stage.
Client Support & Communication
- Optimize platform settings including account permissions alerts and debugging support.
- Open and follow up on customer requests or feature suggestions.
- Monitor product usage to ensure alignment with client needs.
For clarification your mission will not be doing upsell or cross sell.
This is what we believe is needed for this role
Background:
- 2 years experience in customerfacing project management / delivery working on change implementation or integration of longduration and complex projects or extended implementation of SaaS products.
Skillset and mindset:
- Ability to engage customers in insightful discussions and lead discovery sessions to uncover their needs and goals;
- Great level of autonomy and ability to work under pressure navigating the complexities of managing various customers in multiple stages of their lifecycle and with different levels of satisfaction towards the service we are providing them;
- Strong ability to build rapport with diverse stakeholders;
- Possess a startup mindset demonstrating agility resourcefulness and innovation in a fastpaced environment;
- Selfdriven proactive and detailoriented with strong organizational skills;
- Highly coachable with a demonstrated openness to constructive feedback and a commitment to continuous learning and improvement;
- Availability to travel abroad (expect to travel every month);
- Strong computer skills;
- Fluency in English (Stratios Official Language);
- C1/C2 in French (Must be able to work with French speaking customers).
Bonus Points
- Fluency in Portuguese;
- Experience working in SaaS or software/IT Company;
- Experience in change management within clients organizations;
- Experience working within an industry similar to ours;
- Automotive interest / background.
What we offer
- Food Allowance of 10.20 per working day;
- Health Insurance to you and your children;
- Fringe Benefits Policy (for Portugal located workers);
- Flexible Work Hours adjust your schedule to your needs;
- 22 vacation days plus up to 3 extra time off days according to your tenure;
- Work Setup remote hybrid onsite if your job can be done remotely and you prefer to youre free to choose;
- Hardware and software for a full remote setup;
- Quarterly Events to discuss Strategy;
- Autonomy and Ownership Culture;
- Continuous feedback culture;
- Innovation Mindset;
- Career Acceleration.
Location
- This role can be performed Remotely in Portugal or hybrid/office in Coimbra Portugal.
- No matter the setup you choose we expect you to be available to meet us at our Coimbra office when needed.
- Expect that during the onboarding (first 2 to 3 months) to be working onsite one week per month in order to get to know the team and our operations.
#LIRemote
What you can expect from the recruitment
- Screening call with HR
- 1st Interview 1h)
HR and Hiring Manager
We want to get to know you better and navigate through your experience skills and motivation. - Work Simulation Exercise
Hiring Manager and Job Role Stakeholders
Deep dive into your skills and assessment of your technical knowledge. - Cultural Fit Interview 1h)
HR Manager and one of our Founders
Validate the cultural fit between you and Stratio and make sure youre the person were looking for to help us build a #zerodowntimefuture. - Hiring Proposal
- References may be required at any stage of the recruitment process.
About Stratio
Stratio is the Worlds Leading Realtime Predictive Fleet Maintenance Platform. The companys proprietary technology combines largescale processing with the latest machine learning techniques to prevent hundreds of thousands of breakdowns from happening every day thus saving millions of people from the hassle of public transportation delays postponed deliveries or late arrival of essential goods.
Stratios platform enables zero downtime for 5 of the 10 largest transportation companies in the world and in 2021 raised an investment of $12 million to boost leadership in predictive fleet maintenance. Fleet operators in Europe North America Asiapacific and Latin America trust Stratios technology to fully leverage the data under the hood to safeguard operations and keep customers happy. Stratios technology has enabled transportation for 1.3 billion people so far.
We want inspiring individuals in our teams where age race gender sexual orientation politics and religion do not matter and seek to create a tolerant and open space for everyone. We thrive to provide an inclusive and trustworthy environment.
You can find our Culture Manifesto and more team information here.
Take the road with us!
Employment Type
Full Time
