Head of Customer Care

We are reshaping the 70bn European car leasing business one of the largest yettobe disrupted markets. The traditional car leasing industry is slow complicated and expensive.

At LIZY were changing that. Were making the process of ordering a car on our platform as easy as ordering a toaster on Amazon. Our ambition is to become the European leader in digital car leasing.

LIZY is a well funded 10M) startup with offthecharts revenue growth >300 per year) and an amazing team of 50 Aplayers.

Lizy values

Fun (Have it): Enjoy the ride life is short.

Feedback (Give it): Feedback is the breakfast of champions. Always assume positive intent.

Personal Growth (Master it): Never stop learning and improving.

Wow (Deliver it): Actually make our customers say WOW.

Drive (Show it): Show commitment and bring everything you have. Do what you say and say what you do.

The Team
LIZY is looking for a Head of Customer Care to join our team.

• You will lead and expand the Customer Care team across our 3 markets (BEFRNL). An exciting opportunity to build your own international team!
• Lizys NPS of 4.7 is core to its DNA. We truly want to excel in how we treat our customers and you will be a key person in achieving this and keeping this score high.
• Youll build your own team of Aplayers in Customer Success and ensure its ready for exponential growth in the years ahead. Lizy is growing rapidly and expanding into new markets continuously you are at the forefront of that!
• You set up build and improve processes across the different parts of our Care team and markets.
• You take the lead in transitioning to a ticketbased Care system implementing it and ensuring we run an efficient scalable Care team without compromising on quality.
• Automation and customer and team data insights will be key for further growth and you own that end to end.
• Youll get the entrepreneurial challenge of a lifetime while being able to start with a proven business model and guaranteed funding.

About you

Youre the ideal candidate if you bring:

• Experience: You have 5 years of experience as a top performer for a leading digital company (scaleup) in a Care/Customer Success department.
• Systems tools & automation: You have experience implementing Care related tools and systems and have set up automations in your previous experience.
• Entrepreneurial: You love building companies solving complex problems and thrive in a fastgrowing environment.
• Team leadership: You thrive in developing talented team members and helping them continuously improve and meet ambitious goals.
• Growth Mindset: Youre always keen to learn new things share your knowledge adapt to change and learn from past experiences.
• Work ethic: you have a strong professional pride in your work and ensure you always deliver no matter what.
• Strategic structured and rigorous: You have the ability to develop a clear strategy and priorities and ensure highquality to meet P&L objectives.

Fluent in French or Dutch (ideally both) and English

Perks and Benefits

At LIZY we believe that being first in our business starts with putting our people first.

Cool Offices: Small scale up that we are we work every day to improve our offices! This way you will have the opportunity to work at Flagey a cult place for happy people! At LIZY Office; youll have the nicest colleagues good coffee quality tea and fruits for free!

Flexible Work: Possibility to work remotely up to 2 days a week if you live in Belgium organize your own work schedule and enjoy the sun while working on our rooftop!

Quality Equipment: Top range tools including Macbook computer screen iPhone

Learning Opportunities & Empowerment: Handson experiences take initiatives incredibly talented colleagues to learn from free books at disposal and courses if you want to improve or learn a new language!

Friendly Fun & Transparent environment: We also try to create a work space where everyone feels comfortable! We organize a team lunch every Wednesday and every month we have our All Hands meeting to keep you up to date with all the things that are happening. After the All Hands we offer drinks and cake! We also organise several team buildings during the year!

Having second thoughts

You dont feel like youre matching 100 of the criteria We encourage you to apply anyway!