Senior Customer Success Engineer Device42
Senior Customer Success Engineer Device42
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Device42 Customer Success Engineers enable our largest and most strategic customers to
quickly realize business value through the implementation of our software. Our Customer
Success Engineers combine technology expertise process discipline and passion for customer
success to drive fast time to value for our customers.
Responsibilities:
Achieve fast time to value for our customers by helping our key customers through our Installation & Configuration (I&C) of their Device42 software
Partner with our Customer Success Managers to drive customer success and business value recognition including potential upsell and expansion opportunities
Champion and advocate for the customer at every turn escalating issues and working cross functionally to ensure the needs of the customer are met
Establish strong working relationships with all clients request regular feedback and reinforce business value gained through product usage including presentations of current & upgraded features
Manage ongoing call cadence with customers until I&C is complete and customers are in production discovering assets including training customer teams on the product functionality and its features
Anticipate risks and barriers to pre and postlaunch customer engagement with the Device42 products
Analyze & synthesize product feedback from customer correspondence and effectively communicate to the Device42 product team.
Conduct adhoc alignment meetings with customers and internal product teams to brainstorm solutions as new challenges arise & provide customer feedback to the respective parties as needed
Work with our Partners to build strong relationships and enable their success with our customers
Accurately report key customer metrics including adoption production status and risk to ensure visibility into customer health
Qualifications :
- 57 years of technical implementation professional services systems engineer or similar experience preferably in multi cloud environments or IT infrastructure
- Able to translate technical complexities to a diverse audience
- Excellent listener and communicator who is adept at cultivating relationships internally and externally; clear and effective written and verbal communication
- Comfortable leading meetings/discussions both internally and externally.
- Ability to navigate competing priorities in a fastpaced startup environment
- Experience managing a higher volume of accounts while supporting and prioritizing customers based on needs and driving technical success
- A willingness to work cross functionally whether it be partnering with support to escalate customer issues product and development to communicate customer request timelines or sales to drive additional business
- Enterprise ITSM and Discovery software experience deep enterprise application stack knowledge
- Experience with Hypervisors Cloud providers Windows and Linux administration
- Networking and Storage. Bonus points for experience with ServiceNow and/or Jira
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
