Call Center Reprensentative
Call Center Reprensentative
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Job Description
Remote Call Center Representative Job Description
As a call center representative you will be supporting our client’s customers as a first point of contact. In this role you will be responsible for answering calls providing product information and helping the customer by being informative empathetic and eager to quickly solve a customer’s problem.
Job Duties and Responsibilities
Respond to all tolling and/or administrationrelated customer inquiries by utilizing information learned during training and leveraging resources available through people customer records and knowledge management systems.
Identify customer needs to ensure the customer is provided with complete and accurate information.
Respond to inbound calls from existing customers
Process service requests such as adding/removing vehicles and drivers adding lienholder information sending policy documents etc.
Provide excellent customer service troubleshooting and problem resolution with userfriendly explanations.
Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.
Use professional judgment to resolve problems and escalate customer concerns to other personnel or management as required.
Skills
Excellent customer service skills and ability to solve problems in a timely and friendly manner
Ability to effectively present information to coworkers and management
Strong verbal and written skills
Ability to work well in a team environment
Benefits
401(k) matching
Dental Insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Employment Type
Full Time
