Customer Service Operations
Customer Service Operations
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Job Description
We are Impress.
We believe everyone deserves a smile that makes them happy !
We are the largest chain of orthodontic clinics in Europe with fully digital processes. Weve revolutionized the invisible orthodontics industry with an exceptional team of specialists dedicated to creating smiles using the latest technology for diagnosis treatment and case management.
Were looking for a Customer Service Operations based in Sweden.
What you will do:
- Make daily review of scans done in clinic
- Daily check the use of the teams on the use of CRMs
- Ensure operations excellence and great data flow in the company
- Ensure optimal utilization if equipment and check the performance of the users
- Be first level support for the users to solve problems
- Continuous data review
- Helping video scan sending
- Patient contact
What we expect from you:
- Experience in operations or customer service
- Ability to adapt change and grow quickly as we build the organization
- Excellent organizational and time management skills with great attention to detail
- Analytical ability and drive to change
- Advanced level of Italian good communication in Spanish and English
- Knowledge of Internet and the Office suite at an advanced level (especially Excel)
- Must have excellent communication (oral and written) skills interpersonal skills analytic skills and ability to summarize complex scientific data
- Goal oriented
Why Join Us:
- Incentive program linked to KPIs and business performance.
- Modern wellequipped offices with highend technology.
- Special benefits and discounts on company services and products.
- Comprehensive training programs for professional growth and leadership development.
- Dedicated support team to assist with administrative and operational tasks.
- Dynamic fastpaced environment offering impressive career development opportunities.
Diversity and Inclusion:
We cultivate a culture of inclusion and diversity. We celebrate our employees individual strengths views and experiences and we encourage all candidates to apply without regard to race colour religion gender identity sexual orientation origin disability or any other factor.
Our differences enable us to be a better team; one that makes better decisions drives innovation and delivers better results.
Join us today and make a difference one smile at a time!
Employment Type
Full Time
