Job Grade: C1
Department: Administration
Reports To: Partner/Director/Manager
Job Purpose:
The Senior Associate Business Development & IT is responsible for driving business growth through strategic client engagement while ensuring the efficiency security and optimization of IT systems. The role combines business development expertise with IT support ensuring seamless operations and market expansion.
Key Result Areas Roles and responsibilities
1.Growth & Profitability
Identify evaluate and develop new business opportunities to expand the client portfolio.
Develop and deliver tailored proposals presentations and strategies to secure new clients.
Assist in leading negotiations and close deals aligned with the firm s goals.
Monitor market trends competitor activities and emerging opportunities to inform business strategy.
Ensure costeffective IT solutions are implemented to optimize business operations and profitability.
Identify and implement opportunities for cost savings and process improvements in IT and business development.
2.Leadership / Employee Excellence & Internal Relationships
Provide mentorship and guidance to junior team members supporting their professional development.
Assist in the development of IT and business development policies and procedures to enhance efficiency and compliance.
Support the implementation of the office s marketing and business plan in collaboration with management.
Conduct Information Security and awareness training for employees to ensure the best practices in IT resource usage.
Serve as a key contact for resolving ITrelated issues raised by all employees.
Assist in the development of business continuity and disaster recovery plans.
Empower the team to improve internal client service and work processes continuously.
3.Market Focus / Client Centricity
Build and maintain longterm relationships with clients ensuring high satisfaction levels.
Attend industry events and networking functions to represent the firm and foster client relationships.
Actively network to build professional connections and generate leads.
Ensure timely and wellprepared proposals and presentation materials are developed in alignment with targetfocused strategies.
Support the firm s social media management marketing campaigns and promotional materials.
Collaborate with other teams to ensure the firm s website and digital profile remain up to date.
Increase market share by expanding the IT services offered to clients.
Ensure IT services meet the needs of internal and external clients.
4.Operational Excellence:
Monitor and maintain computer systems networks and IT infrastructure.
Install configure and conduct routine maintenance on hardware software and applications.
Troubleshoot and resolve system and network issues ensuring minimal downtime.
Manage user access to systems servers and files ensuring data security.
Maintain and update the firms IT policies ensuring compliance with industry standards.
Conduct regular IT risk assessments and implement security protocols including ISO compliance.
Ensure all service level agreements (SLAs) with IT vendors are adhered to.
Develop and maintain IT documentation including support procedures and standard operating guidelines.
Ensure 100 compliance with brand promotion and communication based on company and industry guidelines (PowerPoint/Word/PDF templates videos animation graphic design etc..
Ensure the maintenance of Strategic Partners Company List (CVs firm profiles and credentials).
Monitor client satisfaction surveys and requests for reference letters postengagement closure.
Ensure the firm s brand management and visibility across external websites mainstream and social media.
Ensure compliance with the proposal development process.
Ensure timely updates on the firm s brochures company profile posters banners etc.
Achieve Qualified Vendor certification with key entities.
5.Quality Risk and Compliance
Enforce strong security privacy and change controls in all operational systems.
Conduct IT general audits as per schedule ensuring adherence to security policies.
Ensure compliance with regulatory requirements including data protection and cybersecurity protocols.
Evaluate and select appropriate and costeffective IT solutions for the firm.
Ensure that firmwide IT systems and processes align with best practices and regulatory requirements.
Monitor and ensure the accuracy of financial reporting in IT and business development initiatives.
Ensure compliance with company network branding requirements.
Enforce compliance with standard operating procedures for marketing and business development across service lines.
Perform any other duties as may be assigned by the Partner/Director from time to time.
KEY PERFORMANCE PILLARS/ KEY RESULT AREAS:
NO. KEY RESULT AREAS / PILLARS WEIGHT
1. Growth & Profitability 20
2. Leadership / Employee Excellence & Company Relationships 20
3. Market Focus / Client Centricity 20
4. Operational Excellence 25
5. Quality Risk and Compliance 15
Senior Associate BD-IT
