This is a remote position.
telecallers job is to interact with customers over the phone to promote products provide customer support and generate sales. They may make outbound calls to potential customers or answer inbound calls from current customers.
Responsibilities
Make outbound calls to prospective customers
Answer inbound calls from customers
Schedule appointments
Provide information about products or services
Gather customer feedback
Follow up with customers to provide new products or services
Document customer feedback
Resolve issues
Build relationships with customers
Skills
Communication
Telecallers need to have excellent communication skills to connect with people over the phone.
Multitasking
Telecallers may need to check emails and take notes while speaking to a customer.
Adaptability
Telecallers may experience many situations personalities and potential customer objections.
Problemsolving
Telecallers need to be able to analyze situations identify root causes and provide solutions.
Time management
Telecallers need to be able to prioritize activities pursue leads and accurately record information.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Education
Graduation