This is a remote position.
Telecaller also known as a telemarketer or phone sales representative is a company representative who communicates with potential and existing customers via phone to generate leads promote products or services and answer inquiries ultimately contributing to sales and customer satisfaction.
Heres a more detailed breakdown of a Telecallers role:
Responsibilities:
Making outbound calls: Proactively contacting potential customers to introduce products or services.
Handling inbound calls: Addressing customer inquiries concerns and complaints.
Promoting products or services: Explaining features benefits and pricing to generate interest and drive sales.
Building rapport and relationships: Establishing a positive connection with customers to foster trust and encourage engagement.
Generating leads: Identifying and qualifying potential customers who are likely to make a purchase.
Closing sales: Persuading customers to make purchases or schedule appointments.
Maintaining accurate records: Documenting customer interactions and updates in a database.
Following up with leads and existing customers: Ensuring customer satisfaction and identifying opportunities for upselling or crossselling.
Meeting sales targets: Contributing to the teams performance and achieving individual goals.
Providing customer service: Answering questions resolving issues and ensuring a positive customer experience.
Understanding customer needs: Identifying and addressing the specific needs and requirements of customers.
Working with a script: Following a structured script to ensure consistency and clarity in messaging.
Working in a call center environment: Collaborating with other telecallers to achieve team goals.
Staying uptodate with product knowledge: Keeping abreast of the latest information about products and services.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Education
Graduation