Integration Support Engineer
Integration Support Engineer
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Job Description
Jitterbit is seeking an Integration Support Engineer to join us on this exciting journey as we grow our EMEA India team! We have a people and customerfirst culture at Jitterbit so we are elated to bring forth a new opportunity for likeminded Integration Support professionals.
Jitterbit creates and sells powerful and affordable software to enable the digital evolution of various businesses. We believe that capable and confident people are key to driving results. As we continue to grow our footprint throughout the world weve created an amazing opportunity for a motivated individual to join our team.
The successful candidate has a proven track record in a highly technical environment. They will be responsible for ensuring highquality timely resolution of customer issues that align with Service and Experience level objectives. Our customers should leave their interactions with our Support teams in a better position than when they first engaged with us. The Integration Support Engineer will be able to understand technical issues work across departments to drive issue resolution and escalate issues when necessary.
What Youll Do:
Work in a fastpaced and dynamic environment as a support team member to provide daytoday support request fullfilment incident response documentation and followup.
Respond promptly to customer inquiries regarding product functionality troubleshooting and usage.
Provide comprehensive technical assistance to customers experiencing issues with our products.
Guide customers through diagnostic procedures to identify and resolve problems efficiently.
Develop a deep understanding of our products including all features specifications and maintenance requirements.
Stay updated on product updates modifications and new releases to address customer inquiries effectively.
Investigate reported issues thoroughly to determine root causes and develop appropriate solutions.
Document customer interactions including issues reported and solutions provided.
Escalate unresolved issues to higherlevel support or engineering teams and follow up until resolution is achieved.
Provide empathy and understanding of client issues and the impact on their business operations.
Establish effective processes and practices for knowledge sharing and communication.
Team and customer service orientation focus while working well as part of a group.
Qualifications :
Minimum of 3 years of technical support experience
Both handson software support experience combined with strong communication skills.
SaaS support experience
Fundamental API knowledge Postman
Skilled at problemsolving decisionmaking and negotiations.
Strong written and verbal communication skills.
Own and drive customer cases proactively taking initiative to go the extra mile for clients. Guide them toward resolution with clear communication problemsolving skills and a strong sense of urgency.
Strong interpersonal skills; able to communicate at all levels of an organization.
Proven ability to execute in a customerfocused environment and advocate for partners across a crossfunctional organization.
Able to communicate verbally to technical and nontechnical audiences and at all levels of the organization as well as across the client base.
Work with Technical Support Business Development Sales and other internal teams to escalate and resolve issues.
Willingness to understand the IPaaS industry and learn new technologies.
Preferred:
Support experience with different sized clients
Windows and linux knowledge
Engineering degree
Importance of iPaaS and how APIs are used in the context of iPaaS
- Experience in email voice call and live support.
- CRM experience in any of the following applications: Salesforce Zendesk Intercom HelpShift
Fundamental Cloud knowledge Salesforce
Additional Information :
What Youll Get:
- Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
- Join a missiondriven company that is transforming the industry by changing the way customers use API creation within businesscritical processes
- Career development and mentorship
- A flexible remotefriendly company with personality and heart
#LIAK
Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
